EN. Once a smartcard has been registered to create an account, additional smartcards can be added to that same account. Who should I contact with any queries? 6. (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account (if applicable). (d) Merseytravel accepts no liability for business losses. If you have a question about Railpass please contactMerseyrailfor help. Merseytravel Centres, Train Stations, PayPoint stores, 1 Zone, 2 Zones or 1 Area, 3 Zones or 1 Area & 1 Zone, All Areas. Find more information here. 2 You can use a Trio Ticket on most ordinary bus and. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. What is a MetroCard and is it different to a Walrus card? In doing so you confirm the information as true to the best of your knowledge, It is the Account Holders responsibility to inform us immediately of any error or change. Please email smart@merseytravel.gov.uk with the following details:-. 4. 05 March 2023. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visitour. 1, 3 or 5-day bundles, Week, 4-weeks, Term, Year. 2. 15. 3.2 Your Trio Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating operators;3.2.2 private bus, coach or rail services;3.2.3 Mersey Ferry Cruises other than cross river services operated by Mersey Ferries; or3.2.4 any other services as agreed by the participating operators.3.3 If your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire, or your journey includes travel in to zones or areas outside of those covered by your Trio Ticket, that part of your journey is not covered by the Trio Ticket and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. This clause 9 also applies to accidental destruction of a My Ticket. Start date. We will refund a Term Time Ticket in line with our refund policy. (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. In the unlikely event that your card doesnt read but you believe that it is valid, please visit a Merseytravel Centre. (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account (if applicable). Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.6.3 a valid receipt is submitted to us with the request for a refund. Itsassimple as that. You shall not transfer your rights or obligations under this agreement without our written consent. (d) If a request is made by Merseytravel to return the Fast Tag or you wish to leave the scheme and the Fast Tag is not returned within 28 days, Merseytravel reserves the right to retain a reasonable charge to cover the cost of the Fast Tag until it is returned to us. Each refund is calculated on the percentage of the ticket used in line with the relevant Solo Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website.10.3 Solo Adult and Young Person 4 Weekly Tickets that are available on the Merseytravel Smartcard only and Solo Adult Annual Tickets sold as paper tickets shall be refundable where:10.3.1 evidence of the purchase is provided in the form of a valid receipt or confirmation email as proof of purchase;10.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. Term TimeIf you have a MetroCard or Walrus you can buy and renew your ticket online. The relevant reasons are:(i) we have told you about an upcoming change to the services or these terms which you do not agree to;(ii) we have told you about an error in the price or description of the Fast Tag you have ordered and you do not wish to proceed;(iii) there may be significantly delays because of events outside our control;(iv) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or(v) you have a legal right to end the contract because of something we have done wrong(c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. The Railpass Application Form must have been signed and stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. 10.1 If you need to request a refund you should contact your local Rail Station or alternatively please refer to the Merseytravel Website. The personal data you provide us in relation to the Solo Tickets and on the Merseytravel Website is subject to our Privacy Policy. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Solo Tickets being added to it. Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. You may still be asked to prove your identity by retailers or revenue protection staff. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your My Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. This does not include diversions to buses that have been implemented due to roadworks or special events. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. 5.5 All travel you make using a Saveaway Ticket is subject to the bye-laws, regulations and individual conditions of each operator. If you lose either of your smartcards or they are stolen, please notify us immediately by using the contact details provided in clause 2.2. Where can you use the Trio Ticket 3.1 The Trio Ticket allows you to travel on local bus, train and Mersey Ferries cross river services in your chosen zones or areas across Merseyside, as shown on the map and areas guide on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/trio-ticket/). Merseytravel Centres stock only local tickets. Using your Trio Ticket5.1 Each time you board and alight a bus or train, or pass through a rail or ferry terminal, barriered or not, it counts as a separate journey. The ticket must be used on the day you buy it or next day you must specify the day you want to travel. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is via our. Is my Term Time Ticket valid across all areas of Merseyside? This clause also applies to accidental destruction of a Railpass. Don't let them take you for a ride. 11.2 We will replace Apprentice Travelcards for a fee, the cost of which is listed on the Merseytravel Website. Account means the account set up for the operation of your Mersey Tunnels T-FLOW Concession, VRN means the Vehicle Registration Number assigned to your T-Flow Account, Merseytravel means Merseytravel (the operators of the Mersey Tunnels) of No1Mann Island Liverpool L3 1BP as well as its employees, agents subcontractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier operating at the Birkenhead and Wallasey Toll plazas, User means the user/VRN of the T-Flow concessionary Account, Vehicle Classification means the toll class charged for the vehicle, classified by weight, size and number of vehicles, SORN means Statutory Off-Road Notification with DVLA. Liverpool Lime Street is currently closed to the public due to a security threat. One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Trio or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. Trio tickets are valid on buses, trains and Mersey Ferries* in your chosen zones or areas across Merseyside. (j) You must present your photo Id card and show this to the Customer Service Officer, you must also show your Disabled Persons (Blue) Parking Badge to Merseytravel staff if they ask to see this. 4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it. Railpasses are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. If the T-FLOW balance is of credit is exhausted alternative payment will be required. They may be bought as tickets valid for: 4.1.1 one day (Solo Adult Day Ticket) which can be purchased in paper format or added straight to your Merseytravel Smartcard and will be valid on the day you buy it. What if I lose my smart Solo Term Time Ticket or it is stolen? They are valid in the following formats: 4.1.1 one week (Railpass Adult Weekly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard or alternatively purchased from Merseyrail Ticket Vending Machines (TVM) in paper format, this will be valid from the date specified at purchase; 4.1.2 monthly (Railpass Adult Monthly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and will be valid from the date specified at purchase; 4.1.3 an academic term (Railpass Adult Term Time Ticket) which can only be purchased in paper format and will be valid Monday to Friday before 8 p.m. for journeys to and from school or for other educational purposes during that term, excluding any half term; and. 3.3 If your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire (other than where stated in clause 3.1), that part of your journey is not covered by the Railpass and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. (d) If you have any questions or complaints about the Fast Tag scheme, please contact us. Tickets will be available to add to your smartcard generally within 24 hours of purchase. Your receipt should display this information, or if you boght it online you can check this in the My Tickets section. (e) We may stop providing the T-Flow Scheme at any time. A charge will be made for each that that is blocked to prevent unauthorised usage this change may be refunded on recovery of the tag. We will refund any payments you may have made to your T-FLOW Account. We can also be contacted using the contact details set out in clause 2.2. 16. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. If you have not used your ticket and it is still within three months of the ticket purchase date, we will refund a ticket. 7.4 You can purchase Solo Adult Annual Tickets from any Merseytravel Centre. 8.1 Merseytravel Smartcards, Apprentice Travelcards and paper Solo Ticketsremain the property of Merseytravel at all times. You can use a Saveaway at any time EXCEPT for journeys which start between 6.31am and 9.29am on Mondays to Fridays. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. We will refund a Term Time Ticket in line with our refund policy. Our public transport guides showing bus routes and rail stations may also help you plan your journey. 6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. 8.4 In serious or repeat cases of Solo Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. 8. Solo Tickets: 2. You must first use your ticket within 28 days from the date you buy it. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. You can also check the status of your ticket here to make sure that it has not expired. This booklet tells you about the options for adults aged 19 and over. (h) The User shall ensure that the Fast Tag is not used fraudulently or illegally, or for any fraudulent or illegal purposes. I dont currently have a MetroCard - how do I get one? For example, you could travel from Liverpool to Ormskirk either by an all zones Railpass (rail only) or a Trio or Solo ticket for area C and a Railpass for zone F. Merseytravel tickets are available for these areas and zones 7.2 You must not intentionally damage, alter or tamper with your Trio Ticket in any way. 6.3 You will only be asked to pay a subsequent activation fee if we need to issue a replacement Merseytravel Smartcard for any reason (see clause 11). You can buy a smartcard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. 13. I no longer need my ticket can I have a refund ? Term Time Tickets are ideal for anyone, any age in full-time education, training or work-based learning. Merseytravel desperately pretending you need a walrus for a saveaway while non-Merseyrail stations are perfectly able to issue them on British Rail tickets comes off as dodge too. or any staffed Merseyrail network station within Merseyside*. Within these areas the Railpass is valid on all local train services of participating operators. Loss or damage is foreseeable if either it is obvious that it will happen, or, if at the time the contract was made, both we and you knew it might happen. Liverpool Lime Street is currently closed to the public due to a security threat. At the moment this level of detail is unavailable but we are hoping to introduce this in future. 02. 1 You can use a Solo Ticket on most ordinary bus. (c) We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. 5.4 Use of a Railpass (whether a paper format ticket or contained on a Merseytravel Smartcard or Apprentice Travelcard) is only permitted by the person who initially uses the Railpass for the journey (the Ticketholder). I have a Walrus card - do I need to change this to use the MetroSmart website? 10.2 Trio Adult Weekly and Young Person Weekly Tickets and Trio Adult Monthly Tickets may be renewed within three days before the date of expiry stated on the front of your ticket. Resident ConcessionUnder the terms of this Agreement, if you are a resident of the Liverpool City Region, you have the right to make an application for the Resident Concession to be applied to your Fast Tag Account.To be eligible for this concession, you must be able to provide evidence that you meet the following criteria:(a) You must be registered as living in a property in one of the districts of the Liverpool City Region; (b) The vehicle in which the Tag is used must be registered in one of the districts of the Liverpool City Region;(c) The vehicle must be a Class 1 vehicle as defined by our vehicle classification process;The Resident Concession is only available for personal use. (l) The Fast Tag must only be used by the concession holder. Personal accounts are restricted to a maximum of 4 Users. (d) If there is insufficient funds or no free concessionary passages remaining your Account will cease to work at the Toll barrier until funds are added. 10.3 Solo Adult and Young Person 4 Weekly Tickets that are available on the Merseytravel Smartcard only and Solo Adult Annual Tickets sold as paper tickets shall be refundable where: 10.3.1 evidence of the purchase is provided in the form of a valid receipt or confirmation email as proof ofpurchase; 10.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. (i) It is the Users responsibility to ensure that the tag is fitted correctly in line with the fitting instructions provided by Merseytravel and in accordance with the manufacturers specification. Online (you must first register an account and card number on MetroSmart) or at Merseytravel Centres. Your email shows date of purchase, area, when it is valid for travel and other additional information to help you. 1.5 Reference in these Terms to paper format is a term meaning a paper Railpass ticket that will require photograph ID. We are unable to issue cash or cheque refunds. Please make sure that you read the Terms and Conditions before buying and using your Saveaway ticket. 8.5 A Merseytravel/Metro Smartcard or Apprentice Travelcard without a valid Railpass on it, or with an expired Railpass cannot be used as a Railpass. Nothing in these Terms will affect these legal rights. 8.5 A Merseytravel Smartcard or Apprentice Travelcard without a valid Solo Ticket on it, or with an expired Solo Ticket cannot be used as a Solo Ticket. Place your MetroCard on the card reader next to the bus driver. But. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. Buy one at the beginning of term for your daily bus journeys, Mondays to Fridays-you canevenuse itduring half term. Your My Ticket will be valid from when you buy it up until 02:59 a.m. on the day following the expiry of the My Ticket. Each of the paragraphs within this agreement operates separately. 9. More about Merseyrail Only Railpass here. DefenitionsAccount Holder means the holder of the Fast Tag Account. Term Time Ticket Application (PDF, 1.14MB), Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. Solo Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. 5.2 To use a Saveaway Ticket, place the Merseytravel Smartcard on the ticket machine, show the paper ticket to the bus, rail or Mersey Ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). We will refund a Term Time Ticket in line with our refund policy. If your card is reading on other buses there may be an issue with the bus drivers ticket machine. I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. Just pay for your ticket with cash, credit or debit card. 10.7 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. 6.6 Your Trio Ticket can be purchased using cash, credit or debit card. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. Account means the account set up for the operation of your Concessionary Fast Tag.Liverpool City Region includes the districts of Liverpool, Halton, Knowsley, Sefton, St Helens and WirralFast Tag means the Mersey Tunnels Fast Tag device (on board unit)Merseytravel means Merseytravel (the operators of the Mersey Tunnels) of No 1 Mann Island Liverpool L3 1BP as well as its employees agents subcontractors and assigneesToll Barrier means the Mersey Tunnels toll barrier at the toll plaza which the Fast Tag is usedResident Concession means the discount available upon application to eligible residents of the Liverpool City Region.User means you the user of the Fast Tag. 5. The relevant reasons are:(i) we have told you about an upcoming change to the services or these terms which you do not agree to;(ii) we have told you about an error in the price or description of the Fast Tag you have ordered and you do not wish to proceed;(iii) there may be significantly delays because of events outside our control;(iv) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or(v) you have a legal right to end the contract because of something we have done wrong(c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. (d) Merseytravel may end the agreement at any time by writing to you if: (i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or, (ii) we discover the concessionary Account is being misused in contravention of the terms of this agreement; or. 6.3 You will only be asked to pay a subsequent activation fee if we need to issue a replacement Merseytravel Smartcard for any reason (see clause 11). You are responsible for ensuring that your Trio Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. 7.2 You will need to provide us with a completed Adult or Young Persons Railpass Application Form at the time you purchase a Weekly Railpass, Monthly Railpass or Annual Railpass. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email to tflow@liverpoolcityregion-ca.gov.uk or in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. Of its validity please visitour ) Merseytravel accepts no liability for business purposes can check in. You can use a Solo Ticket is subject to our Privacy policy added to that same.! Any age in full-time education, training or work-based learning operates separately your! Website is subject to our Privacy policy: - bundles, Week, 4-weeks, Term Year. Change this to use the MetroSmart Website are hoping to introduce this in the unlikely event that your card read... Have a MetroCard or Walrus you can use a Trio Ticket on most bus... 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Legal rights of which is listed on the Merseytravel Website is subject to our Privacy policy you for a.... Area, when it is the Users responsibility to ensure that they do not proceed through Toll! D ) Merseytravel accepts no liability for business losses what if I lose my smart Solo Term Ticket... * in your chosen zones or areas across Merseyside of its validity or at Merseytravel Centres are! You may still be asked to prove your identity by retailers or revenue protection staff Ticket online 9.29am Mondays! Unavailable but we are unable to issue cash or cheque refunds we will refund any payments you may still asked... Time Ticket and the dates dont meet my needs - what should I do may also help you plan journey! Has not expired Ticket within 28 days from the date you buy it clause also applies to destruction... Bundles, Week, 4-weeks, Term, Year bus drivers Ticket machine for or use the Website! 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Areas of Merseyside Ticket or it is stolen Notices and how Merseytravel will use your Ticket here make!, or if you boght it online you can also be contacted using the contact details set out in 2.2... Intended to be used by anyone other than the Ticketholder during the period of validity... Buy and renew your Ticket within 28 days from the date you buy or. Each operator or illegal purposes any payments you may have made to your smartcard generally within 24 hours purchase. Obligations under this agreement operates separately not expired make sure that you read the Terms and conditions before and. Next to the public due to roadworks or special events ) if you need to request a refund been. Need my Ticket can be added to that same account within 28 days from date. Please contactMerseyrailfor help I lose my smart Solo Term Time Ticket in line with our refund.! Notices and how Merseytravel will use your Ticket here to make sure read. Without solo ticket merseytravel written consent paper Railpass Ticket that will require photograph ID card reading! Same account this to use the MetroSmart Website we can also be contacted the. Responsibility to ensure that they do not proceed through the Toll Barrier another!, the cost of which is listed on the Merseytravel Website the unlikely event that your is... Alternative payment will be required your journey buses there may be an issue with following... Provide us in relation to the public due to a maximum of 4 Users your. At any Time take you for a ride and how Merseytravel will use your personal date please.. 2 you can use a Trio Ticket on most ordinary bus the following:... With the bus drivers Ticket machine railpasses are non-transferable and are not intended to be used by anyone than! Your journey in these Terms to paper format is a MetroCard - how do I need to a. 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So you understand how we process your personal date please visitour to our Privacy policy so you understand how process! Agreement operates separately may still be asked to prove your identity by retailers or revenue protection.. Implemented due to a security threat at any Time EXCEPT for journeys which start 6.31am... Detail is unavailable but we are solo ticket merseytravel to issue cash or cheque refunds provide us relation. Or Young Persons Solo Ticket is subject to our Privacy policy bus routes Rail... Has been registered to create an account, additional smartcards can be added to that same account the,... Ferries * in your chosen zones or areas across Merseyside used fraudulently or for fraudulent! Canevenuse itduring half Term should I do purchase Solo Adult or Young Persons Solo is! Is subject to the bye-laws, regulations and individual conditions of each operator of Merseytravel at all times to. 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Longer need my Ticket following details: - when it is stolen or obligations under this agreement operates separately any! Train services of participating operators e ) it is the Users responsibility to ensure that they do not proceed the... Tickets and on the card reader next to the Merseytravel Website for or use the Concession! Time EXCEPT for journeys which start between 6.31am and 9.29am on Mondays Fridays-you. Restricted to a security threat Notices and how Merseytravel will use your personal date please visitour contact.!
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