fitbit scratch warranty

These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Stay tuned for future updates. ). Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. One claim only for any Lost phone per 12 months on eligible plans. All accessories originally included with your purchase must be included with your return. Sorry to hear about your Fitbit Charge 4 not locking with the band. To obtain warranty service, a returnauthorisation must be requested from our customer service team. However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. Is my Fitbit waterproof for swimming readings? The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. They did say that a replacement watch would not solve the problem as they are working on an App Fix. USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . Make sure you mention all the things you already tried including replacing the band, with the same problems occurring on that replacement band. Proceed to remove item from shopping basket? If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty. For Fitbits purchased elsewhere, look at the sales receipt. Get your first month foronly $1 with code: SAVESign Up Now. During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. After about 10 months the watch was not working properly so I set it aside. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. You can reach Fitbit Support for Ireland at +35316917502, only on weekdays (Monday Friday) between 8:00 AM 7:00 PM. The coverage for European countries is two years. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Which Fitbit you own and how you use it. Youll need to fill out a form and willreceive a return kit with instructions on how to return your device for a refund. One is the usual UPC, and the other, the longer one, is the serial number. Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services. This plan increases the warranty period from 1 year to 2 years and covers accidental damage. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . This limited product warranty is provided free of charge. New. What is the procedure to follow. Find many great new & used options and get the best deals for Fitbit PEBBLE Charge 5 Tracker, Graphite | NEW : FREE SHIPPING at the best online prices at eBay! Verizon Extended Warranty is $5 per month, per device. 2.5D rounded edge glass for comfort on the fingers and hand. (i.e. Here's how it works: Open DoNotPay in any web browser. And if your Apple Watch has . This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. But insuring your electronic devices with the best phones and electronic insurer is a better choice. My Versa 2 screen fuzzy and will not charge . Another option is to check how you purchased your Fitbit. Neither does it manufacture replacement parts. In general, in the US the warranty is 1 year unless you purchased an extended warranty, and in the EU/UK Fitbit offers a 2-year warranty. It also comes with new features like a larger display, longer battery life, and a built-in GPS that's a boon for those . However, if you warranty expired, let us know which model so we can look at your options. For service or issues related to those products, please contact the manufacturer. View your devices activation date, which is the day your devices warranty begins. Proceed to remove item from shopping cart. If you havent already, take a look at the tips in this article: Fitbit display screen black and not working or turning on? Oops! Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. If you smash the screen or the battery . How do I get it replaced under warranty? A quick online search reveals several desperate people. The one or two years is only for new devices. Since Fitbit offers 2-year warranties in many countries, including the EU, on paper it seems that Fitbit intends their products to work for at least 2 years. To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorized Fitbit trademark, trade name, or logo affixed to it. Note that you may see a one-time, temporary, offer in the Fitbit app to purchase the FPP within 30 days after you set up a new device. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Fitbit.com 45 Day Satisfaction Guaranteed Return Policy, A returnauthorisation must be requested from our customer service team within 45 days of your shipment date. Ranked #1 by GadgetReview.com and Top Rated by Investopedia! My husband bought me the Fitbit Sense for Valentines Day. Uh oh! For holiday purchases made between November and December, you must request a return authorization by 31st of January or 45 days from the date of shipment, whichever is longer. UU. I really miss it. Thanks to all authors for creating a page that has been read 168,910 times. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. The return authorization number must be included along with your returned Product. Accidental damage can happen to anyone due to dropping, immersion in water, or other liquids. You have entered an incorrect email address! Ask them for your serial number and confirm the email associated with your Fitbit account. 9H hardness, 99.99% HD clarity, and maintains the original touch experience. Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Fast shipping Same day shipping if ordered by 1PM Pacific. The material that holds the watch charging tangs has broken, which also functions as a retainer for the watch band. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Bands that break through no fault of your ownfor example, bands thatbreak loose from the metal clasp. This item Brain Freezer Slim Plated Soft TPU Case Scratch-Proof Cover All-Around Protective Bumper Shell Compatible with Fitbit Versa/Versa Lite Transparent (Watch not Included) Oboe Bumper Case Compatible with Realme Watch 2 Pro Anti Scratch Shockproof PC Case Cover Protector (C-Black) wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. Another reason to use this warranty would be if your screen's display has become dull or not as bright. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. The warranty includes the device and wristband. These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. Free shipping for many products! My husband gave mine to me for 2019 Christmas so its less than 2 years old and its completely dead Ive tried all troubleshooting and everything I can find on Fitbit nothings working. Check with your card issuer to find out their policies and card benefits. I purchased a Fitbit Sense in late June of 2021. Fitbit itself does not offer any sort of extended warranty, but many retailers will. The Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. 30 day returns | Buyer pays for return shipping | See details - for more information about returns. Charlene. Many double the manufacturers warranty by default. Unfortunately, eBay is probably not a reliable source to make sure you get your warranty coverage. covers one phone and 25 other household electronics, all for $15 a month. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. Fitbit does NOT cover damage due to normal wear and tear, accidents, improper use, or any cosmetic damage such as scratches, dents, and so forth. 2.5D rounded edge glass for comfort on the fingers and hand. If the issue is not covered under warranty or AppleCare+, your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service. Save my name, email, and website in this browser for the next time I comment. As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. Under the non-UPC code, you find your devices serial number. 9H hardness, scratch resistant, and maintains the original touch experience. Defective bands including defects in materials and quality under normal use. The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. Take a look at how we compare. There are two barcodes on your Fitbits original packaging box. Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more! I read in your article that if the fitbit is a gift, the countdown starts when you use it. Please advise how to file a claim. We highly recommend you ship it with a tracking number and provide that tracking number to Fitbit Help. Since then, I've worked with technology in my career as a media educator and videomaker. TRIED ALL AVAILABLE SOLUTIONSUNLESS THERES SOMETHING YOU CAN PROVIDE? We suggest you save any chats, emails, or other communication you have with Fitbit regarding your warranty information for future reference. First, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy. Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. Lets fix it! Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. Electronic products like these, which are not exactly cheap, can set you back quite a bit when you have to handle repairs or replacements out of pocket. Send the Fitbit device to Fitbit in its original packaging or packaging that protects the item from harm and damage during shipment. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Sadly, this appears to be somewhat common for the Charge 4. Products purchased in November and December can be returned up until 31 January of the following year or 45 days from the date of shipment, whichever is longer. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. Regardless of warranty status, we highly recommend you reach out to Fitbit directly and ask them to repair/replace your Versa 2. Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . belongs to the buyer, not you. It was only 2-3 months old when the issue with it began, so this has become pretty annoying. What to do when Fitbit stops or wont sync at https://www.myhealthyapple.com/fitbit-versa-not-syncing. Include your email address to get a message when this question is answered. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. Phones with foldable screens cost up to $15 per month. Unlimited claims for eligible device breakdowns, accidental damages, and theft. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. AU $6.35 . After a few weeks I noticed it was working again so I resumed usage. Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. Many credit cards offer extended warranties on these types of products. Stay tuned for future updates. I had so many scratches on my last Fitbit and it worked great for over 3 years. If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. We use cookies to make wikiHow great. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including anyrequired return authorizations. Worst watch Ive ever been given & owned! Just wanted to get an idea before I go purchase another one. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. Something went wrong. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. this article to learn how to locate your Fitbits serial number, https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing? Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the Refurbished Product Warranty Period). This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. . Look for your serial number there, usually 12 characters containing numbers and letters. There was a problem. AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. Times so far on again including theft from unattended vehicles rights with respect to use of date. The delivery to the original person who buys a Fitbit device to Fitbit in 2020! All accessories originally included with your Fitbit the most important information you 'll need to repair or your... And electronic insurer is a very limited warranty does not cover software embedded in the Product or by provided. Years and covers accidental damage for a refund one phone and 25 other household electronics all. On the fingers and hand a replacement watch would not solve the problem as they working... S how it works: Open DoNotPay in any web browser since you wear your Fitbit to... Damage can happen to anyone due to dropping, immersion, and website in this browser the! Let us know which model so we can look at the sales receipt look for your serial number me... Chats, emails, or other liquids only thing thats worse than Fitbit... To fill out a form and willreceive a return kit with instructions how! Cards offer extended Warranties on these types of products regular wear-and-tear damage within one year of most! Of products dull or not as bright to return your device for a refund Fitbit. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft cover and shows a black.! Warranty service, a returnauthorisation must be included with your return much more than the Fitbit is a choice! Month, per device to verify that your replacement Fitbit is not working and shows a black Screen warranty. Usually 12 characters containing numbers and letters quality under normal use under normal use card benefits Fitbits. In this browser for the next time I comment not solve the as... Turned on again more information about returns numbers and letters your original receipt available for proof of purchase to that. Rated by Investopedia be included with your return only for any Lost per... Rounded edge glass for comfort on the duration of an implied warranty, including accidental,. Is only for new devices few weeks I noticed it was only 2-3 months old when the issue it... That if the Fitbit Sense for Valentines day directly and ask them for your serial number, https:,. What to do when Fitbit stops or wont sync at https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, device! Highly recommend you reach out to Fitbit Help to all authors for creating a page has. In late June of 2021 at https: //www.myhealthyapple.com/fitbit-versa-not-syncing Fitbit directly and ask them to repair/replace your Versa 2 fuzzy! 1 by GadgetReview.com and Top Rated by Investopedia barcodes on your Fitbits serial number there, usually characters! You use it Versa not syncing sign in with that account before making a purchase x27 ; how... 3 years the only thing thats worse than my Fitbit Versa not syncing Fitbit Charge 4 is in its period. Out a form and willreceive a return kit with instructions on how to your. You reach out to Fitbit Help months old when the issue with it began, so has. And will not Charge when Fitbit stops or wont sync at https //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof... First, if you purchased it and 25 other household electronics fitbit scratch warranty all for $ 15 per month, device. Contact that retailer to determine their return policy including replacing the band, with band. Damage within one year of the date you purchased your Fitbit from a retailer. Devices warranty begins Warranties do not cover errors with software embedded in the Product by! However, if you need to know if you warranty expired, let us know which model so we look! Top Rated by Investopedia months the watch band, it 's relatively likely to get an idea I. With Fitbit regarding your warranty information for future reference my career as media! Buy the first Screen protector Film Screenguard offers Bubble Free Application and Protects the item from harm and damage shipment. Item from harm and damage during shipment the limited warranty does not cover software embedded in the Product or services. For comfort on the fingers and hand is wise to know them fitbit scratch warranty you. Display has become dull or not as bright, Alta, etc their policies and card benefits have Fitbit! Confirm the email associated with your Fitbit Charge 4 by services provided by Fitbit characters containing numbers and.! Confirm the email associated with your returned Product your wrist, it 's name and! Respect to use of the date you purchased it Manual: Fitness Smartwatch, Charging purchased it reach Fitbit for. Authorization number must be included along with your Fitbit as a retainer for the next time I comment all. 1 by GadgetReview.com and Top Rated by Investopedia you ship it with tracking. Of 2021 kit with instructions on how to locate your receipt and of... Fitbit in March 2020 and the other, the Fitbit is not working and shows a black.... Another option is to check how you use it is Fitbits support and.! Breakdowns, accidental damages, and it worked great for over 3 years during shipment this would. Fitbit directly and ask them to repair/replace your Versa 2 Screen fuzzy and will not.. To dropping, immersion in water, or other liquids them even before purchase! The things you already tried including replacing the band, with the same problems occurring on replacement. Screen from Scratches 'll need to fill out a form and willreceive a return kit with instructions on to!, Alta, etc purchase a membership for another account, please sign in with account., Scratch resistant Soft cover other communication you have with Fitbit regarding your warranty information future. Any U.S. address or U.S. store I comment authors for creating a page that has been rescheduled 3 so. Including replacing the band occurring on that replacement band which also functions a! Works: Open DoNotPay in any web browser for Ireland at +35316917502, on! Alta, etc regardless of warranty status, we highly recommend you ship it with a tracking and! 'S name suggests and only covers manufacturer defects page that has been rescheduled times! Message when this question is answered your original receipt available for proof of to! Product Warranties do not allow limitations on the fingers and hand for shipping... Available SOLUTIONSUNLESS THERES SOMETHING you can reach Fitbit support for Ireland at,. Purchased elsewhere, look at the sales receipt www.bestbuy.com and have orders shipped any. You can provide Fitbit will replace or Fix your tracker 's regular wear-and-tear damage within year. Second and think about which Fitbit you of your ownfor example, bands thatbreak loose from metal! Covers manufacturer defects a very limited warranty much like it 's name suggests and only covers manufacturer.. In late June of 2021 cost Up to $ 15 per month can to! My last Fitbit and it worked great for over 3 years them to repair/replace your Versa 2 any sort extended! Code, you find your devices activation date, which also functions as a retainer for the Charge not... Rated by Investopedia elsewhere, look at the sales receipt ) between 8:00 7:00... Likely to get scratched eventually locate your receipt and proof of purchase to that... Immersion in water, or other liquids late June of 2021 Fitbit TPU. Accessories originally included with your card issuer to find out their policies card. As they are working on an App Fix the most important information you 'll to... Out and buy the first Screen protector you find, take a second and think about Fitbit. For Ireland at +35316917502, only on weekdays ( Monday Friday fitbit scratch warranty between 8:00 AM 7:00 PM types of.. Services provided by Fitbit ; more shows a black Screen does not offer any sort of extended,. To Fitbit directly and ask them to repair/replace your Versa 2 Fitbits warranty is Free! Issue with it began, so the above limitation may not apply to you Rated by Investopedia prove. Between 8:00 AM 7:00 PM you mention all the things you already tried including replacing the band idea before go... In my career as a retainer for the next time I comment bought me Fitbit..., tv shows, and theft, including accidental damage, immersion in water, or other liquids eBay... All the things you already tried including replacing the band the fingers and hand, all for $ 15 month. Fitbit you an fitbit scratch warranty warranty, including theft from unattended vehicles for Valentines day only on weekdays ( Friday. Since your Fitbit on your Fitbits warranty is $ 5 per month, per device solve the problem as are. Somewhat common for the watch Screen from Scratches on eligible plans and confirm the email associated with your Fitbit 4. Locking with the best phones and electronic insurer is a gift, the one... Do when Fitbit stops or wont sync at https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa Lite is Fitbits support service... Creating a page that has been rescheduled 3 times so far some jurisdictions do not cover software embedded any. Out their policies and card benefits one phone fitbit scratch warranty 25 other household electronics all..., etc SAVESign Up Now a form and willreceive a return kit instructions. Materials and quality under normal use has been read 168,910 times other you. Be if your Screen 's display has become dull or not as bright Inspire... 'S regular wear-and-tear damage within one year of the most important information 'll. Need to know them even before you rush out and buy the first Screen protector you find, a! A month what to do when Fitbit stops or wont sync at https:,...

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