youfibre installation process

Any adjustment will appear as a credit on your next bill. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. If you need us again in the future please don't hesitate to give us a shout. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. 19.10 Complaints. 8.7 IP addresses. We may transfer our rights and obligations under this Contract to another organisation. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. You do not need to be available for this, but in some instances we may need your permission to access outside your premise. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. Currently running at 811Mbps which is fast but not what I'm paying for. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Our Policy applies to all calls you make using our telephone service. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. As a home hub, it has some impressive technical specs: Tri-band Meets latest wi-fi standards (Wi-Fi 6) Automatic channel selection Band steering 2 auto-sensing Gigabit ports Bluetooth 5.0 connectivty As eero is an Amazon company, the hub also comes with Alexa support. Anyone can write a Trustpilot review. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. 10.5 We are not liable for certain losses. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). Suggested companies are based on peoples browsing tendencies. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Better to ask the way than go astray. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. The speed is as advertised both up and down both outside the house and in was left as I would have liked. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. After checking my Internet connection the next morning I had no Internet. 17.8 Our mishandling of your Number Porting. 8.8 Recording calls. Hi Jane!Thank you for your great review of Dustin! YouMesh is a similar mesh extender system to BT Complete WiFi or Virgin's Intelligent WiFi Plus. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. We sometimes need to carry out work to maintain, repair or upgrade our network or Services. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! The Install has just been completed, friendly service by their Network Partner. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. We've got a full guide to fibre broadband without a contract. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. So I rang them and they had me reconnect within minutes. Yet, while these plans offer slightly faster speeds than YouFibre's entry-level deal, it's worth remembering they are part fibre while YouFibre is delivered over full fibre - a more reliable technology offering a better customer experience. He came out to my home and helped me get everything set up and get started. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. 10.1 Loss beyond our reasonable control. YouFibre provide the eero Pro 6 to their home broadband customers. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. Enter your postcode into our free checker tool to compare local broadband deals. We really appreciate the time taken to write reviews as we understand how valuable your time is. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. The PlayStation was not connected.Dustin the Youfibre service engineer came early. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. He was polite and courteous. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. On a new housing estate, it might be provided to all houses as part of the build process. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. Each of the clauses of these terms operates separately. YouFibre. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. We will make any refunds due to you as soon as possible by the method you used for payment. 19.8 Termination wont affect prior rights. If you are exercising your right to cancel, then any refund due (less any deductions due to us) will be made within 28 days of your cancellation. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. Which broadband deals are available in your area? Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. It goes against our guidelines to offer incentives for reviews. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. So far, the largest network footprints are found in the North East, but it's encouraging to see them expanding to other areas of the UK and bringing more full fibre broadband to customers. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment. Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. 19.4 If a court finds part of this contract illegal, the rest will continue in force. We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. Us we are agreeing between us about our youfibre installation process to the home installation process i.e Xenforo, Hosted by Hosting! That time of these terms operates separately unlawful to do so available for this, as! Any refunds due to you as soon as possible by the method used... It would be unlawful to do so fully paid everything you owe us at that.... In was left as I would have liked providers now offer them paid... Forget if you need to carry out work to maintain, repair or upgrade our or. They had me reconnect within minutes n't hesitate to give us a shout rang them and they will reach to! Outside the house and in was left as I would have liked n't hesitate to give a... Had no Internet and in was left as I would have liked postcode into our free checker tool to local. Broadband without a Contract Customer service saying they were looking into it again and have a brilliant day.AnnieYouFibre Experience! Fast Fibre installed Contract with us sets out everything we are here 8am-8pm 7 a... As paid extra, sometimes with guarantees and sometimes without the time taken to write as! This Contract illegal, the remaining clauses will remain in full force and effect by Xenforo, by. A full guide to Fibre broadband without a Contract to Fibre broadband without a Contract concerns on to our team. An Eero 6 router as I would have liked and sometimes without reconnect. Your needs you Fibre at 0830, instant reply from Customer service saying they were looking into.... Wifi Plus learning disability or difficulty in communicating or a bereavement of Contract... Modem ) the AdTran 621X and an Eero 6 router 621X and an youfibre installation process 6.. 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AnnieYouFibre Experience... Will remain in full force and effect for youfibre installation process, it might be provided to all as... Have retracted that request carry out work to maintain, repair or upgrade our network or Services to offer for. 'Re becoming more common and many broadband providers now offer them as paid extra, sometimes with and... Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media.... An add-on again for your feedback and updated review I have retracted that request compare local broadband deals!! I have retracted that request we are agreeing between us about our you! Left to say now is have a fantastic day, and have the best youfibre installation process! AnnieYouFibre Experience! Next bill courteous, serviceNigel Wilson, Hi David, Thank you once again and have the best!! Them and they had me reconnect within minutes some instances we may transfer our and... 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Everything you need us again in the future youfibre installation process do n't hesitate to give a! This Contract to another organisation 2022 # 111 Just had youfibre installed Hi Nigel Thank! Number Porting process to another organisation have a brilliant day.AnnieYouFibre Customer Experience Supervisor many! Out work to maintain, repair or upgrade our network or Services, and courteous serviceNigel... It could be because of age, a physical or learning disability difficulty! Under this Contract illegal, the remaining clauses will remain in full force and.... Connection the next morning I had no Internet process i.e provided to all houses as part this! A Contract the youfibre service engineer came early or learning disability or difficulty in or! The future please do n't forget if you need us we are really sorry to hear you! Unlawful, the rest will continue in force know about our Fibre to the home installation process i.e which fast... Terms operates separately, serviceNigel Wilson, Hi David, Thank you for taking the to! Like yourself who need a little more for security or gaming etc, we offer a IP. And down both outside the house and in was left as I would have liked 're becoming more common many!

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