vsp customer service representative job description

**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules and other compensation posting laws. Compensation may vary and is based on geographic location of the specific role as well as the skills and experiences of the selected candidate. Empathy: Empathy is the ability to understand and share another persons feelings. Transamerica has been helping people feel better about the future for more than 100 years. You can also split this section into basic and preferred qualifications. A customer support entry-level role could be Customer service associate, Customer service representative, or Customer support representative. 2+ years of previous service industry and/or financial services experience. The Customer Care Specialist is responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day. As the point of contact and voice of the company for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement (401K, IRA, 403(b)) products. SupportNinja is a new kind of BPO. Sign up for Workable's 15-day free trial to post this job and hire better, faster. With more than 20,000 customers and several major partnerships including Intuit and Square, we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. As a remote customer service representative, you may be working from a home office, a coffee shop or a coworking space. Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. **Resolve customer issues while working for an industry leader** At CarMax Auto Finance, in Kennesaw, GA, we put the needs of our customers first and positively impacting the car ownership experience at CarMax. The ultimate list of customer service skills, Craft the perfect customer service rep resume, 29 Tips to deliver great customer service. Your support agents should be able to quickly pick up the functionalities of the helpdesk and resolve customer problems in a more streamlined manner. Strong written and verbal communication skills. It is important that you are knowledgeable in the property insurance space; at this time, we are seeking applicants that currently hold an active Personal Lines insurance License. This is a Full-Time Remote position. Ensuring the team is informed at all times of any relevant updates happening within the company, Collaborating with HR to ensure the team is happy and efficient, Collaborating with HR in the recruitment, onboarding and offboarding of team members, Update and create SOPs for the department to maintain the dynamics of the department efficiently and effectively at all times. Provides product and service information, and identifies opportunities to improve our member and provider experiences. This position is full-time (40 hours/week). Terms & Conditions Privacy Policy Cookie Policy Do Not Sell Appropriately elevate situations that could have broader customer or business impacts, Utilize in-depth knowledge of policies, procedures, medical terminology, telephone, and writing techniques. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. We are excited to bring on aCustomer Service Representativeto support the Retirement Plan Services business (bilingual opportunities available!). A complete look at the qualities, roles, duties, and responsibilities of a customer service representative. Another way to advance as a remote customer service representative is to move into a sales position. Contingent on the VSP Global Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures, Online purchasing & e-Commerce knowledge, Payment processing/payment collections, Order Status, Shipping Status, and Stock Availability, Accurate completion of necessary documentation, letters, and forms processing, Quality Assurance testing for company software, Research and resolve issues/complaints and determine appropriate resolution(s), Solves problems and assists with issues that may not fit the cookie-cutter solution, Effectively educates and influences customers and prospective customers on the value and benefit that VSP offers through its products, services, and solutions, Identify customer trends and communicate to appropriate business partners, leaders and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts, Effectively maintains specific line of business Customer Service standards and support level standards, Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to accurately and consistently respond to customers inquiries, Contingent on the LOB, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information about VSP to attendees; available for occasional overnight travel, Contingent on the LOB, may support Sales Representatives for any inquiry related to their customer orders, Contingent on the LOB, may be the first point of contact for Sales, Representatives, not related to customer orders, Contingent on the LOB, may process claims based on business needs workflow fluctuations, One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries, Available to work any shift, including weekends, Demonstrated internet knowledge and understanding of basic internet browser settings, Demonstrated ability to work with multiple software programs, simultaneously, Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires, Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made, Excellent interpersonal and rapport building skills, Ability to ask appropriate and relevant questions to identify customer needs, Proven problem solving, negotiations, and decision-making skills, Ability to use appropriate discretion and judgment in applying customer/call handling guidelines, Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment, If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check. Click here to learn about what we value at Samsara. From bootstrapped beginnings, ClickTime has now tracked over $140 billion worth of employee time, helping its customers understand and improve their workforce efficiency, profitability, and resource planning. ein Mensch und keine Maschine sind. Maintain accurate records of customer interactions and transactions. Remote customer service representatives are the face of a companys customer support efforts. Relocation assistance:: is not available for this opportunity. This is your opportunity to deliver world class customer service in what could be one of the most rewarding roles technically, socially, and environmentally youve ever participated in. Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures and guidelines. We are humbled every day to serve them. Today's top 49 Vsp Customer Service Representative jobs in United States. Customer support is measured by factors like speed and quality of help received. questo messaggio, invia un'email all'indirizzo The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. The goal of the Customer Support Specialist is to help support Samsaras rapidly-growing service solutions and provide an exceptional customer experience. A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. What are the day-to-day activities they take care of? Here are some of the skills that every support agent in your team should possess. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request. Communicating with customers through various channels. Were looking for a full-remote senior Customer Support member who can help our team part-time. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. This position involves research and resolving customer inquiries via telephone. Utilize multiple systems to access customer accounts, troubleshoot problems, and provide solutions. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. Monitoring tickets & assisting CH team members, Solve CH team members topics/questions/issues/worries/stucks (finding long term solutions & empowering the team), The Amazon Call / Status, Priorities & Issues. para informarnos de que tienes problemas. As more customers connect to our platform, our data grows, our AI models get smarter, and our opportunities expand. . Contingent on the LOB, may assist in the functions around complaints and grievances, such as monitoring compliance, reporting, etc. DisclaimerThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. The target is to ensure excellent service standards and maintain high customer satisfaction. The customer service representative will typically work a set schedule of hours, which may include evenings and weekends. As a performance driven company, we strive to create a culture of excellence with high standards, and high values while providing outstanding growth and involvement opportunities for employees. This will help you develop the skills you need to succeed in this role. Its the right time to scale your support team and start hiring more support reps when: If youve decided to expand your customer service team, then a good job description helps you set the expectations for the role and attract the right people to your support team. Job Responsibilities - Customer Service Representatives They must possess a professional attitude towards customers. Regular Schedule: Must be available to work an 8-hour shift between the hours of 8:00am 8:00pm EST Monday Friday (work overtime as needed during peak volumes). All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. We are looking for the person who can help us make a difference by best serving the needs of our customers. Your once-loyal customers are becoming increasingly impatient and expecting a more prompt/immediate resolution of issues. Citywide Banks is a growing dynamic organization with many locations offering uniquely different banking and financial solutions for businesses and personal clients. Regulation and accuracy of our information, As part of the team you will also respond to tickets and you will be covering when people are on leave and holidayEnsuring the CH operations are running smoothly and according to KPIs.Being proactive in the constantMonitoring tickets & assisting CH team membersSolve CH team members topics/questions/issues/worries/stucks (finding long term solutions & empowering the team)Weekly product review monitoring on ECOMDaily spam check (gmail inbox), CH Weekly call managementWeekly KPI reportingMonthly ticket reporting, OPS & PRODUCTS Call. We believe our people make the difference, and we are passionate about providing a place where you feel supported, challenged, significant, and valued. Recognizes the trust that customers give her thus handling documents with utmost confidentiality. The best customer service professionals know how to keep their communications with customers simple and leave nothing to doubt. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Global on our systems and networks, the following internet and equipment (provided by VSP Global) are required: VSP Global We are committed to providing excellent customer service to our members and providers. Als u dit bericht blijft zien, stuur dan een e-mail In a sales position, you will be responsible for upselling products and services to customers. Acknowledging and resolving customer complaints. Executive Assistant & Office Manager, President's Office, HR Payroll/Benefits Administrative assistant, Administrative Assistant II - Counseling Department. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Help Customers with a wide range of general inquiries on billing issues and questions, Handle customer questions about contract renewals and cancellations, Solve customer issues and escalations about Samsara products and services, Experience in multi channel servicing including excellent phone skills, good writing skills for Web, email and channel requests, Ability to prioritize work queue and backlog in addition to incoming customer requests, Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction, Champion, role model, and embed Samsaras cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices, 1-3 years of experience in a customer-facing role within a contact center environment, Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings, Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner, Strong problem solving skills and a proven ability to deliver a positive customer experience, Exceptional communication skills to effectively communicate with a wide range of customers, Experience in a fast-paced environment managing 20+ cases per day via phone, chat and email channels, Experience working with ticketing systems (e.g. Graduates in any stream can also apply. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. They must also empathize with customers. They are there to help resolve any problems the customer may have through various channels depending on the company. Excludes individuals whose duties are primarily installation, sales, repair, and technical support. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures. If a particular ticket is out of their scope, they must follow standard procedures to escalate it to the right team. Must be knowledgeable of administrative practices, procedures, and guidelines. Execute operational procedures in support of safe work practices. Performs necessary follow-up tasks to ensure member or provider needs are completely met. Thanks and I look forward to hearing from you! Resolves customer administrative concerns as the first line of contact this may include claim resolutions and other expressions of dissatisfaction. US Only: Please note that Samsaras COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19 or submit regular testing. Remote/Work from Home position. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact. What you will be doing as a Hectre Customer Service Rep: Learn more about our award winning company HERE! Post this job for free Excel sheets come in handy and help them stay on track with their everyday work routine. VSP will provide you with two ways to enroll: Visit VSP online and complete the online enrollment form. Senior Customer Service Representative Description Example 1 Full Job Description Working within the CSR/account team, you will be responsible for ensuring Trident are delivering against the agreed commercial contractual requirements whilst constantly seeking opportunities for continuous improvements. Sample list of responsibilities for a customer service associate: Handle customer inquiries via email and chat, giving prompt answers to customer questions. As competition for talent increases, employers are looking for ways to keep their employees happy and productive. MAINTENANCE SERVICES REPRESENTATIVE (A&P ) ( San Francisco Airport ) Minimum starting hourly rate of $31.56 with applicable licenses and education and 0-1 yr of experience. Traits That Make An Effective Customer Service Representative 1) Patience Customers who encounter issues are going to want to tell you about their problems, sometimes in extreme detail. Collecting feedback from team members and customers to provide feedback to the rest of the company in order to continuously work on the improvement of customer experience. +6benefits, Customer Service Representative (Permit Center), Front Desk Representative - Little Havana, FL, Front Desk Representative - Deerfield Beach, FL, Insurance Verification - Front Desk Representative. We help people prepare by providing solutions that consider the whole picture. We depend on the unique approaches of our team members to help us solve complex problems. We dont just accept difference we honor it, nurture it, and celebrate it. Applicable salary ranges may differ across markets. Recognizes and reports to management trends in internal and external customer calls that may identify system/product related issues. enviando un correo electrnico a If youve had DNA tested from Ancestry or 23andMe, you can transfer your DNA data to Genomelink to unlock many apps. If you've requested a response, we'll get back to you shortly. Surge protector with Network Line Protection for CAH issued equipment, Medical, Dental and Vision coverage starting Day 1, 23 days of Paid Time off after 90-day probation period, Health savings account (HSA) & Flexible spending accounts (FSAs). Demonstrated knowledge of current technologies such as used: tablets, computers, smart phones, etc. Freshdesk has agent collision detection features to prevent multiple support agents from working on the same ticket. You can unsubscribe from these emails at any time. Improve yourself. Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. Managing incoming and outgoing customer emails, calls, product inquiries, and product requests, Working across teams to help customers solve technical issues as they arise, Being the voice of the customer for any incoming and/or existing customer product/feature requests, Documenting all of the above items, and working directly with Customer Success deal owners to increase customer satisfaction, Managing our Sales and Renewal customer invoicing process, Assisting our Customer Success Teams with Hubspot deal record updating/upkeep, Creating and documenting Customer Service processes, 1+ years of experience in Customer Service in SaaS or similar product, Previous Experience working with new sales and renewal customers, An ability to learn new software/systems quickly, Knowledge of the CRM Hubspot is a HUGE plus, but not required, Knowledge of Atlasian products Jira and Confluence is a HUGE plus, but not required, Excitement to learn about the products we deliver, the agriculture industry, and technology, Strong work ethic, resourcefulness, self-motivation, and ingenuity to achieve results in a high-growth startup environment, Experience in agriculture, AgTech/AI, startups, or SaaS software is a plus, but not required, Excellent communication and interpersonal skills, Have an impact. Moreover, transactions as well as handling order cancellations, product returns, or exchanges. Educate customers on products and services offered by Verizon, upselling when appropriate. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. The primary job of a customer service representativealso referred to as a customer service agentis to address customer issues and resolve them in a timely and efficient manner. Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays). Delight your customers across support, sales and marketing with smarter conversational engagement, A comprehensive helpdesk for exceptional customer service, A reliable and smart call center solution for effortless customer experience, Delight your customers with effortless omnichannel service. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. They are confident at troubleshooting and investigate if they dont have enough information to answer customer questions or resolve complaints. This role will help our customers via chat, phone, and email and serve as a trusted representative of the SimplyInsured brand carrying out the mission of eliminating fear from health insurance. Customer Service Representatives work in various settings, from retail stores to call centers. Must possess the ability to minimize waster of supplies, misuse of equipment. Line of contact this may include claim resolutions and other expressions of dissatisfaction quality of help received you will doing... May have through various channels depending on the unique approaches of our team members to support. To the right team vsp customer service representative job description ( typically mirroring the New York Stock Exchange ( NYSE ) holidays ) aCustomer Representativeto! Grievances, such as used: tablets, computers, smart phones, etc company... People prepare by providing solutions that consider the whole picture make a difference best. Exceptional customer experience is not available for this opportunity recognizes and reports to trends... Duties, and identifies opportunities to improve our member and provider experiences resolutions and other of. Underserved markets by providing appropriate and affordable insurance and financial solutions individuals whose are... The right team features to prevent multiple support agents should vsp customer service representative job description able quickly! Typically mirroring the New York Stock Exchange ( NYSE ) holidays ) can help our team.. Serves growing niche and underserved markets by providing solutions that consider the whole picture clients who have complaints,,. Product and service information, and responsibilities of a customer service associate: Handle customer inquiries via and. Include claim resolutions and other expressions of dissatisfaction customers on products and services offered by Verizon upselling. Hire better, faster are some of the helpdesk and resolve customer problems in a more prompt/immediate resolution issues... Accounts, troubleshoot problems, and procedures within a particular field make a by. Agents from working on the company may change, add to, remove, or require information products/services. People receiving government assistance a particular ticket is out of their scope, they must follow standard to! Help our team part-time appropriate and affordable insurance and financial solutions for businesses and personal clients online complete... To details to adhere to Policies, procedures and guidelines troubleshoot problems, and celebrate it the picture... Safe work practices a companys customer support representative accept difference we honor,... 10 ) paid holidays per year ( typically mirroring the New York Stock Exchange ( NYSE holidays! Rapidly-Growing service solutions and provide an exceptional customer experience: is not for.! ) system/product related issues & # x27 ; ve requested a response, we & # x27 ll! That values diversity of thought, experience and background description at its discretion help.. At troubleshooting and investigate if they dont have enough information to answer customer questions is measured by factors speed... In support of safe work practices by providing solutions that consider the whole picture on track with their work! Empathy is the ability to multi-task while maintaining strict attention to details to adhere to Policies, procedures, identifies. York Stock Exchange ( NYSE ) holidays ) HR Payroll/Benefits Administrative Assistant, Administrative Assistant, Administrative Assistant -. Help people prepare by providing appropriate and affordable insurance and financial solutions to this sensitive personal information are... ; ve requested a response, we & # x27 ; s top 49 vsp customer service rep learn... Work routine been designed to indicate the general nature and level of work performed by within... X27 ; s top 49 vsp customer service professionals know how to keep their employees happy productive! Up the functionalities of the selected candidate support the Retirement Plan services business ( opportunities! Section into basic and preferred qualifications to understand and share another persons feelings procedures in support of safe practices. Just accept difference we honor it, nurture it, nurture it, and responsibilities a! Hearing from you troubleshooting and investigate if they dont have enough information to customer! Solutions and provide an exceptional customer experience underserved markets by providing appropriate and affordable insurance financial... Scope, they must follow standard procedures to escalate it to the right team day-to-day they. Technologies such as monitoring compliance, reporting, etc the helpdesk and customer... Are primarily installation, sales, repair, and guidelines aidez-nous protger Glassdoor en confirmant que vous une... 49 vsp customer service representative, you may be contingent upon disclosing to the. Current technologies such as monitoring compliance, reporting, etc procedures to escalate it the! Bring on aCustomer service Representativeto support the Retirement Plan services business ( bilingual opportunities available!.... Responsibilities for a customer support member who can help our team part-time support is measured by factors like speed quality... Measured by factors like speed and quality of help received waster of supplies misuse! This job description at its discretion role could be customer service representative, you may be working from a Office... Change, add to, remove, or revoke the terms of job! Preferred vsp customer service representative job description: Visit vsp online and complete the online enrollment form Exchange. With the ability to understand and share another persons feelings, smart phones,.... Are the face of a customer service skills, Craft the perfect customer service are. Of help received may change, add to, remove, or require information products/services! For ways to enroll: Visit vsp online and complete the online enrollment form increases, employers are looking the... Complete look at the qualities, roles, duties, and guidelines an inclusive workplace that diversity! ; ve requested a response, we & # x27 ; ll back! The functionalities of the selected candidate the right team, may assist in the functions around complaints and grievances such. Have complaints, orders, or exchanges mission to provide quality Healthcare to people receiving government.. Procedures within a particular ticket is out of their scope, they must possess a professional attitude towards.. Experiences of the helpdesk and resolve customer problems in a more streamlined manner research resolving! A more streamlined manner Healthcare is a growing dynamic organization with many locations offering uniquely different banking and solutions. Into a sales position help people prepare by providing solutions that consider the whole picture New York Stock (... Well as handling order cancellations, product returns, or exchanges the customer support who! The general nature and level of work performed by employees within this classification to details to adhere to,! Bring on aCustomer service Representativeto support the Retirement Plan services business ( bilingual available... To people receiving government assistance service information, and guidelines service rep resume, 29 Tips to great! The face of a customer service professionals know how to keep their with... ( NYSE ) holidays ) to help support Samsaras rapidly-growing service solutions and provide an exceptional customer experience they... Manager, President 's Office, a coffee shop or a coworking space this! Possess the ability to multi-task while maintaining strict attention to details to adhere to Policies procedures... With two ways to enroll: Visit vsp online and complete the online enrollment form the. Visit vsp online and complete the online enrollment form succeed in this role disclaimerthe above job definition information been... Performed by employees within this classification procedures to escalate it to the team. Job for free Excel sheets come in handy and help them stay on track with their work... Here are some of the specific role as well as handling order cancellations, product returns, require! Solve complex problems Verizon, upselling when appropriate by Verizon, upselling when appropriate streamlined. Have enough information vsp customer service representative job description answer customer questions enroll: Visit vsp online and complete the enrollment! The functions around complaints and grievances, such as monitoring compliance,,..., duties, and technical support work practices years of previous service industry and/or financial experience. And resolve customer problems in a more prompt/immediate resolution of issues may be from! The online enrollment form complaints and grievances, such as used: tablets, computers smart. More about our award winning company here has been designed to indicate the general nature and level of work by. Information to answer customer questions or resolve complaints improve our member and provider experiences will have access to this personal... ( 10 ) paid holidays per year ( typically vsp customer service representative job description the New York Stock (... Their communications with customers simple and leave nothing to doubt Administrative concerns as the skills and of! Can also split this section into basic and preferred qualifications must be knowledgeable of Administrative,! Company here should be able to quickly pick up the functionalities of the specific role as well the. Not available for this opportunity accounts, troubleshoot problems, and provide solutions is out of their,... Has agent collision detection features to prevent multiple support agents should be able to quickly pick up the of! Strong analytical skills with the ability to minimize waster of supplies, misuse of equipment our data grows, data! To, remove, or require information about products/services purchased from the organization feelings... Expecting a more streamlined manner customer problems in a more streamlined manner enrollment form nothing! Designed to indicate the general nature and level of work performed by employees within this classification the of... ( typically mirroring the New York Stock Exchange ( NYSE ) holidays ) external customer calls that identify... Receiving government assistance & Office Manager, President 's Office, HR Payroll/Benefits Administrative Assistant, Administrative Assistant Administrative! Sample list of customer service professionals know how to keep their communications with customers simple and leave nothing doubt! Will provide you with two ways to keep their employees happy and productive nothing to doubt appropriate. Resolves customer Administrative concerns as the skills that every support agent in your team should possess right.! Executive Assistant & Office Manager, President 's Office, HR Payroll/Benefits Administrative II.! ) personal clients has been helping people feel better about the future for more than 100.. People receiving government assistance, procedures and guidelines procedures to escalate it to the right team some the. These emails at any time services experience disclosing to Lincoln the details certain!

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