Trying to contact Edreams with my queries, and I only get answers from Costumer Service. If you have an account, you can access the My Trips Area. Whether you seek further information on our products or need help with your booking, contact our dedicated eDreams customer service team By using this website you agree to our Cookies Policy. Whether it is making a new request or following up on the status of a request already open. It's . The price offered was 2 104.69 GBP If you made your booking at jetstar.com, or through the Jetstar app, you'll find your booking reference at the top of the itinerary we emailed you after you made your booking, and near the top of the booking information emails that we've sent you. Date of experience: August 10, 2016. . Can I put you on hold for 2 minutes? Fly out first week of September and I can't seem to add luggage and can't get through to anything more than a robot. how long since you made the booking request? Here you can see all your trips and the booking status of each in real time: confirmed, processing, or cancelled. Rfrence number is. Manage my booking No more waiting in call centre queues! Discover amazing destinations. I didnt have any confirmation number for my flight from Bali to Kunming. flight booking scam. Youll be able to identify the solution that best fits your needs in a fast and easy way, saving a significant amount of time and at the same time having full control of the travel products youve purchased. I have been making so many phone calls just to get a proper invoice. I am seriously very disappointed with Edreams and I am considering asking to be refunded. You can do your online check-in yourself on the airline's website. You can check your flight and get your boarding passes as well as find out where to collect your checked baggage once the plane has landed. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I strongly suggest not to book through edreams. Once you are logged in you can access the My trips area. You will find the ideal flight and tickets at the cheapest price in our travel app. I did get a text inviting me to request my boarding card. Also, you can find the details of the hotline on any email you received when you booked your trip as a Prime member. In the mean time I check every day the prices from different agencies and they have changed very little. Trying to contact Edreams with my queries, and I only get answers from Costumer Service. I was lucky enough that I contacted the airline directly, and then they gave me all the details of my booking, including actual prices of the booking and currency handled, and the contact details of the Edreams office that did the reservation. However to do that, it required my booking reference which I haven't received through email. Save your money and time people . eDreams happened to have the cheapest flights out of all search results. YOU EITHER SOLVE IT NOW, OR YOU CONTACT ME THROUGH EMAIL.. Edreams ticket money charged but no booking reference Jun 7, 2022, 10:24 AM Save I bought flight tickets as a guest through eDreams. Close . EDreams defrauded by sneaking lower rates among regular Canadian rates which were actually in USD . Very kind, but the money is still on their side. I made a booking through edreams on Monday 28th November 2016 to travel from Windhoek to Miami (return ticket with KLM). (unknown in the virtual network). Been over 30 days and still waiting on my refund. If you dont have an account yet, dont worry! Ive done it when i used Ryanair to (ta && ta.queueForLoad ? Try Prime for FREE! Registered with the Registro Mercantil de Madrid, Tomo 36897, Folio 121, Hoja M-660117 . Poor guy, I couldnt believe anything he confirmed and asked him to check it again, simply because I cannot trust eDreams again. I paid for the 'full works' on my ticket to Sydney, and paid top price for it - on booking in, there is no record that I was to get anything other than a seat and one bag. It was a real nightmare. eDreams - Flight ticket that was invalid. https://onlineform.ryanair.com/ie/en/contact-us-ota. I made a booking through edreams on Monday 28th November 2016 to fly from Windhoek to Miami with KLM. 192.95.21.41 Your eDreams booking reference :[protected] I just don't understand why it is so difficult to issue an Invoice when the money has been charged already. Dug for an hour for a customer service number. Your request will be answered shortly my a*s. I never heard anything from you through email except auto-replies! In my case I thought I had been scammed and had already lost the money I had paid for my tickets. eDreams - Refund processing Still waiting for the reservation confirmation. I bought fligh tickets for 5 person. It covers flights, hotels, holiday packages, and car hire and it presents the best travel deals going. Call eDreams Before contacting them, items GetHuman5513020 may need: Name on the account, Billing address, and Email address on the account The issue in GetHuman5513020's own words Booking Reference Number: AT********* *Confirmation no. This was in response to third parties not refunding in a timely manner, so not sure if it will help you if you still have an active booking. Booking reference number: 7900688247. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-108953256', '');}, 'log_autolink_impression');airline. Special assistance and requests. Just when I thought I could finally relax and move on with my life, I received a (+44) phone call from London. Quote your booking reference and the code "concierge bag" to add bags to your booking +1 6133664297 . If you have the booking reference and email adythey used, you can add luggage. I'm flying out to Spain from Manchester, and, I booked my tickets through edreams (massive mistake! Flight + Hotel. This is the version of our website addressed to speakers of English in the United States. So rates and prices may go up and I may end paying for a price much higher than that for wich I booked. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I promise you this is a real event. The email to [protected]@edreams.com Through International calls the automatic replier puts me on hold and don't get attendedand still is costing me more money. The original post was in January and the poster has not participated in the website since then, so the chances of him seeing your question are remote. I haven't received any confirmation via email. @eDreams. Come back after 24h to check your confirmation. as this has been an unacceptable experience that has taken over a month, and is still not resolved! Anyhow, I still need that flight to Kunming, and heck, I wasnt going to pay for the price difference, so I demanded them to book me another flight with no extra charge. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110902933', '');}, 'log_autolink_impression');airline before heading out to the airport in case there's a problem with your reservation. Firstly I think e dreams company is disgusting I have rang a numerous of times the reason for this you took out money twice from my account you have said I have had a refund which is a LIE nothing in my bank at all. In case you need to get in touch via phone, the call centre is available 24 hours a day, 7 days a week. At the end of 2019, it was 450,000 subscribers ( source) The Prime subscription renewal figures are pretty bad. Wait. eDreams - fraudulent claims and withholding of money. Dont worry! The company has been around for well over two decades, during which it has dedicatedly served its clients drawn from numerous locations worldwide. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. 1740182754. Then do a chargeback fro the original payment 9assuming it is not just a hold). Special assistance and requests. Weve also included a section about Travel Alerts to make sure youre updated with all the global travel alerts. The flight got cancelled due to Covid and I requested for the refund. ", (quite a few reports of no contact and no booking), would also say checking with the Ryanair in advance. The customer service is absolutely horrible. the confirmation was sent via email for purchase with reference number [protected], could not check in electronical then went to the airport 2hours before departure, then I showed the person on the desk my confirmation email . 375 talking about this. how long ago did you book and when are you flying? Delete My Data and other Data Subject Rights. Quote your booking reference and the code "concierge bag" to add bags to your booking +27 118446148 . My tickets qualify me for date change. With Compass by eDreams, we show you inspiring destinations you can . To use our mobile site, please enable JavaScript. Payment. We blog about travel, exciting destinations to visit, typical food to taste and modern nomads to meet. VAT Number ESB-61965778. SainathT on 02 February 2023 about eDreams in category Travel. Can you logon to your booking on EDreams at all? Equal savings for everyone travelling with you! Really disappointed! ), and they haven't sent the confirmation email with booking reference, and are impossible to contact, is it sufficient to just have passport,name obviously etc. The eDreams app makes finding and booking your holiday faster and easier. eDreams is a legitimate online travel agency. The complaint has been investigated and resolved to the customers satisfaction. No further comunication. Price Frustration With United, Denver to Philly 7:51 pm. Or Am I victim of a scam? Dear Customer, Your eDreams booking reference: Regarding the flight you have booked with us with reference xxx, flight was confirmed but the payment from our system automatically cancelled the transaction payment and we need to charge the same amount again 1014.70 EUR. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Cant request cancellation, refund or voucher. So do we. Your booking reference is a 6-character combination of letters and numbers, for example A12BC3. If you have the booking reference and email adythey used, you can add luggage. Licensed Travel Agency CICMA 3682 and IATA-accredited agent. I tried to book a tickets for a 3 adults and infant, 6 months old. If more than one ticket is booked at the same time, they will all have the same PNR number. And a handy reference is the agency's 2015/2016 financial year report, which indicates that the company generated annual revenue of 463.3 million. Click to reveal The flight was also late (not edreams fault, admittedly), and combined with the shorter connection time I missed my long haul flight (with the same airline). EDreams booking reference number: [protected] VAT Number ESB-61965778. I was informed by the Costumer Service after one week, that my booking reservation was still pending and that it will take from 7 to 10 more working days (1 to 2 more weeks) for them to confirm my reservation with the airline. eDreams claimed that they finalise all flight confirmation within 24 hours, and hey, I understand booking flights like this takes time, so I waited patiently. Prime. Complaint closed. In order for this site to work properly, please enable JavaScript in your browser settings. For wich I booked very little to do that, it was 450,000 subscribers ( )... For a price much higher than that for wich I booked my tickets through edreams Monday. Booked your trip as a Prime member travel deals going you are logged in you can access my... Mean time I check every day the prices from different agencies and they have changed very little you! With my queries, and I am seriously very disappointed with edreams and I only answers! That for wich I booked category travel, and car hire and it presents the travel! Monday 28th November 2016 to travel from Windhoek to Miami ( return ticket with KLM when I used to... Miami with KLM ) example A12BC3, 6 months old 30 days and still waiting on my.. Ta & & ta.queueForLoad and volunteer their time to answer travelers ' questions asking to be refunded & # ;. Done it when I used Ryanair to ( ta & & ta.queueForLoad and may! Actually in USD from numerous locations worldwide addressed to speakers of English in the mean time I check day! 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