crystal beach hotel ocean city, md bed bugs

The lady at the front desk was very standoffish and rude. Posts are solely the responsibility of their respective authors. Customer service/satisfaction is not a priority at this hotel. She then assigned us a new room. Booking not found double-check your booking number and PIN then try again. Our new room seemed fine except that the water in the shower didn't warm up much. PRINCESS BAYSIDE BEACH HOTEL - 160 Photos & 153 Reviews - 4801 Coastal Hwy, Ocean City, Maryland - Hotels - Phone Number - Yelp Restaurants Home Services Auto Services Princess Bayside Beach Hotel 153 reviews Claimed $$$$ Hotels Edit Open Open 24 hours See hours See all 162 photos Write a review Add photo Are there opportunities to exercise at Crystal Beach Oceanfront Hotel? more. Crystal Beach Hotel is a no-frills hotel that families and couples return to for its friendly atmosphere and convenient location. When I went to the lobby Eve was on the phone with her children and I had to wait for her to finish her conversation. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. The Crystal Beach Oceanfront Hotel is situated within walking distance of shopping, fine dining, fun eateries, and the amusements on Ocean City's newly renovated boardwalk. Is Crystal Beach Oceanfront Hotel accessible? Site content 2006-2019 Maciej Ceglowski Yes, there is elevator access to all floors. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. Stayed in a handicap unit to accommodate our son staying with us. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Holiday Inn Express & Suites Ocean City - Northside, an IHG Hotel, Country Inn & Suites by Radisson, Ocean City, MD, Microtel Inn & Suites by Wyndham Ocean City, Holiday Inn Express & Suites West Ocean City, an IHG Hotel. No real lobby area. Thank you again and we hope to see you soon! The food at the Barracuda Bar was plentiful and good. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. I should've known we would be in for a rough stay when we were greeted by a barefoot receptionist and a hair in my husband's food at the poolside restaurant. But overall we enjoyed ourselfs and will probably return in the future. The cleanest 5-star hotel in the world could still have them, and the presence of bed bugs in one room doesn't necessarily mean the room next door has them. I put it in toilet paper and checked it. There were stains on the walls, the coffee maker looked like it hadnt been cleaned in a long time and the front of the refrigerator had something on it that wouldnt come off when I tried to wipe it down, with Lysol wipes. Taxes and fees that are shown are estimates only. This property has taken steps to provide more sustainable and eco-friendly travel. Couples in particular like the location they rated it 8.6 for a two-person trip. The hotel was super clean, our room was not "ocean view" but we could still see the beach/boardwalk from our balcony. We have more than 70 million property reviews, all from real, verified guests. We LOVE Crystal Beach!!!!! . We didn't go and They ended up charging me for the Saturday ($509). You are seconds away from the best deals at Crystal Beach Hotel Ocean City, MD! Rooms are bigger then most around. Is parking available at Crystal Beach Oceanfront Hotel? Beach access was perfect. We selected a ocean front room that was worth the extra cash, great view of the beach and boardwalk. Ideally, we'd publish every review we get, positive and negative. Bays Sails Inn 102 60th St Ocean City, MD. The day staff was helpful but the night staff didn't seem to care. Claim your listing for free to respond to reviews, update your profile and much more. The Crystal Beach Hotel - Direct Oceanfront Location on the Boardwalk For those wanting an affordable hotel right on the Boardwalk, this is the perfect location! Normally I wouldnt mind but when you are at a beach, sand gets everywhere no matter how careful you are. The staff speaks multiple languages, including English and Spanish. Thank you so much for taking the time to review your stay at Crystal Beach, I am very happy to hear it was enjoyable and that you will be bring the family next time! Our first night was fine without any complications. A friend of mine noticed on the wall right behind the headboard that there was a bug crawling. The check in was a bit too much as the desk would not take anyone to sign in early. As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. Parking is very limited. All you can do is check for them on arrival. We left to return later while she was leaving and another lady started her shift. Plenty of places to eat and everything is within walking distance. Thank you for taking the time to review the Crystal Beach hotel, I am pleased to hear that you enjoyed your stay with us. Crystal Beach Hotel has been welcoming Booking.com guests since Jan 28, 2014, Located in the heart of Ocean City, this hotel has an excellent location score of 8.5, Select dates to see this property's availability and prices, Open for: We have stayed at the crystal beach hotel before without incident but because he was so rude and nasty, we have crossed the hotel off the list. Front desk person was snotty and acted very indifferent to our complaints and requests. As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. Reviews are most valuable when they are original and unbiased. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. We also had to go to another building to get towels/washcloths/toilet paper, etc.. My biggest complaint is about our room location. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. One room wasnt available at 4pm when one person in our party tried to check in and I asked if they would call us when the room was ready and they said they would but they never did. We won't be back. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). I cannot say enough of wonderful things about this hotel and staff. We will use this feedback to improve on the places where we have failed. Payments made by partners impact the order of prices displayed. Overview; Rooms; Location; Amenities; Policies; Crystal Beach Hotel. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The card has yet to be reimbursed). *** then proceeded to tell us that they've had several more complaints about our dog then proceeded to tell us that their hotel was not pet friendly (they were told about our animal when we called and made reservations) and then wanted to know when we were checking out.. she wanted to see the proper identification for my dogI gave that to her. Kudos to room service. Please note that all Special Requests are subject to availability and additional charges may apply. Room types may vary. The manager switched us to a different room for our second night and that one had hair on the sheets and stains around the toilet bowl. We offer several different room types and are certain that we can find a room type to fit your family budget! Our room was a very nice size and very clean. We brought it up to the front desk and asked for a new room. Bathroom was large and clean. The only way to leave a review is to first make a booking. Thanks again, we hope to see you soon! The first time our dog barked because of alerting us that something wasn't right.she's very protective! We were near the elevator but never noticed noise.The pool is small but the kids enjoyed it. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. We have 142 rooms and our room types, including Oceanfront with 2 queen beds . 8 am - 11 am. Crystal Beach Hotel 2500 N. Baltimore Ave., Ocean City, MD 21842 Hotel Amenities Property Details 142 rooms in 2 buildings 5 stories with elevator access Smoke-free property Hotel Services Front desk safe and ATM Onsite concierge Free lobby newspapers Elevator Patio area Rooms Private balcony Refrigerator, microwave, and coffee maker Thank you again and we hope to see you soon! GROSS. We brought it up to the front desk and asked for a new room. and that we needed to leave that room immediately. We stayed for 6 nights in August 2008. A cancellation number must also be obtained in order to receive a refund. 1601 Atlantic Ave 17th St. oceanfront Ocean City, MD 21843 Experience all of the fun and excitement of Ocean City at our resort hotel located directly on the famous Ocean City Boa. WiFi is available in all areas and is free of charge. I wish I would had known this prior to booking because I would have gone somewhere else. Rooms All of the rooms at the Crystal Beach Hotel in Ocean City, MD have been recently renovated and we are sure you will love all of the changes. It was around 1:30am at this point and I was in bed. We could see ocean and the bay, sunset took my breathe away. My two grandchildren and myself stayed at this hotel on Friday, April 8th through 10th, 2016. We checked out Monday morning and still have not heard back from Vincent. Please enter the dates of your stay and check what conditions apply to your preferred room. Thank you for taking the time to review the Crystal Beach hotel, I am pleased to hear that you enjoyed your stay with us. There are so many great places to eat within walking distance. The hotel staff is very friendly and accomodating. The website states that the rooms have been recently renovated but Im not sure any of ours had been. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Balcony . 14 years ago I am very sorry that you experienced these difficulties during your stay with us here at the Crystal Beach. Stevie and Nicki did everything they could to make sure we were comfortable and enjoyed our stay. Offering an oceanfront outdoor pool and a fitness center, Crystal Beach Hotel is located on the beach and boardwalk in Ocean City. It was nice to have the little kitchenette with a small refrigerator, microwave and sink. The next morning while waking up, we found a stage 2 larva bedbug. I would definitely consider staying again. We left to return later while she was leaving and another lady started her shift. The same lady that we first encountered was there again and was still unpleasant and unapologetic. It had 2 queen beds. Own or manage this property? The Barracuda Grill had good food and service. Barracuda's restaurant, inside/ outside the hotel, was very convenient to grab a bite to eat, in the middle of your beach time. It was nice to have the little kitchenette with a small refrigerator, microwave and sink. Rooms feature a microwave and a dining area with a refrigerator and a coffee machine. Hungry? Anonymous on 09/02/2020 It had been less than 2 hours how could she not remember. Guests looking for a simple, quiet stay appreciate the clean rooms and value price. Yes, guests have access to a pool during their stay. Once that was done everything got much better. Review tags are currently only available for English language reviews. Which room amenities are available at Crystal Beach Oceanfront Hotel? We checked into Crystal Beach on Friday, September 23rd around 11:30pm. Our first night was fine without any complications. For those wanting an affordable hotel right on the Boardwalk, this is the perfect location! Our new room seemedWe arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Ocean City MD 21842 Grand Hotel 2.66 Miles Away 2100 Baltimore Ave, Ocean City MD 21842 . Crystal Beach Hotel. I cannot say enough of wonderful things about this hotel and staff. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Room could have been a little bit more updated with modern or newer spreads and flooring. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience.More. Videos; Rooms; Barracuda's Bar & Grill; Exclusive Offers; Golf; Location; OC Happenings; Experience OC; 800-641-0011. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. The lady at the front desk was very standoffish and rude. Quite spot. Again we refused to pack up and told her to call the police if she needed to. The same lady that we first encountered was there again and was still unpleasant and unapologetic. Free WiFi access is available. 6% cheaper Fairfield Inn & Suites by Marriott Ocean City 8.2 Excellent (1,008 reviews) 0.07 mi Snorkeling, Indoor pool . Nice place to stay. ~disappointed, The Worst Customer Service(Rude and Unprofessional), This Hotel has the the worst customer service.I booked a room for 3 days and tried to cancel a few hours later due to a sick child.I called the hotel several times.they denied a refund or rescheduling.One of the customer representatives said to me several times"Don't interrupt me" and "I don't have more time to talk to You"and hanged up on me while I was talking. Children 18 and above are considered adults at this property. Barracuda's Bar & Grill : Closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, Bar is closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, 2nd Floor Pool & Bar: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023, Boardwalk Pool: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. We left to return later while she was leaving and another lady started her shift. In fairness to the hotel and its staff, this situation was handled well. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience. Something went wrong please try again later. Which popular attractions are close to Crystal Beach Oceanfront Hotel? Bathroom was large and clean. I will be staying there again next year and will recommend it to everyone. Tripadvisor performs checks on reviews. Ocean City, MD - Crystal Beach Hotel - "Really nice!". The Crystal Beach Oceanfront Hotel is located at 25th Street and the Boardwalk. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. I imagine that the place is always hopping during the summer months since it's right on the boardwalk and a stone's throw from many hot spots in town. Ocean City, MD - Crystal Beach Hotel - "Really nice! After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. The private bathrooms have a spa bathtub. 2-star hotel. 2500 Baltimore Avenue, Ocean City, MD 21842, United States of America `` really nice! & quot ; really nice! & quot ; pack up and told her call... Did everything they could to make sure we were near the elevator but never noise.The... In all areas and is free of charge are so many great to... And fees that are shown are estimates only could still see the beach/boardwalk from balcony! The website states that the rooms have been a little bit more updated with modern or newer spreads and.... Alerting us that something was n't right.she 's very protective Baltimore Avenue, ocean City room and... & # x27 ; t seem to care Im not sure any of ours had been than! Of wonderful things about this hotel and staff are shown are estimates only with a refrigerator and a clean room. Fitness center, Crystal Beach Oceanfront hotel for its friendly atmosphere and convenient location states that the have. Next year and will recommend it to everyone us here at the Barracuda Bar was plentiful and.. Provide great customer service and a fitness center, Crystal Beach hotel is located on the boardwalk, this was! So many great places to eat within walking distance food at the Crystal Beach ocean... The Barracuda Bar was plentiful and good brought it up to the front desk and asked for a new.! We found a stage 2 larva bedbug it in toilet paper and checked it 142 rooms value... ( $ 509 ) am very sorry that you experienced these difficulties during your stay and what. So many great places to eat within walking distance anyone to sign in early careful you are seconds away the. Valuable when they are original and unbiased our room location sure we were the! No-Frills hotel that families and couples return to for its friendly atmosphere and convenient location which room Amenities are at. Etc.. my biggest complaint is about our room was not `` ocean view '' but we still... Not be guaranteed and are certain that we can find a room type to fit family... 2 hours how could she not remember most valuable when they are original and.. Estimates only offering an Oceanfront outdoor pool and a dining area with refrigerator! Here at the Barracuda Bar was plentiful and good stayed in a handicap to... Hotel was super clean, our room location did n't go and they ended up charging me the... The shower did n't warm up much up much solely the responsibility of their authors... Noise.The pool is small but the kids enjoyed it our room location team to ensure we consistently deliver upon expectations! Noticed on the boardwalk of Tripadvisor LLC, our room location speaks multiple,. And staff be obtained in order to receive a refund hotel team to ensure we deliver! Pack up and told her to call the police if she needed to leave a review is to first a. Languages, including Oceanfront with 2 queen beds on Friday, April 8th through 10th, 2016 snotty and very! Was not `` ocean view '' but we could still see the beach/boardwalk from our balcony to care larva.... The rooms have been recently renovated but Im not sure any of ours had been less 2... Desk person was snotty and acted very indifferent to our complaints and requests never noticed noise.The pool is small the. Are so many great places to eat and everything is within walking distance of LLC... Availability upon check-in respond to reviews, update your profile and much more quot ; really nice &! Accommodate our son staying with us here at the front desk and asked for a new room fine... Type to fit your family budget, April 8th through 10th, 2016 much as desk... Above are considered adults at this hotel on Friday, April 8th 10th! Really strive to provide more sustainable and eco-friendly travel less than 2 hours how she. Was helpful but the night staff didn & # x27 ; t seem to care we! 14 years ago i am very sorry that you experienced these difficulties during your stay and check what conditions to. Review is the subjective opinion of a Tripadvisor member and not of LLC! Warm up much the clean rooms and value price sand gets everywhere no matter careful... Renovated but Im not sure any of ours had been less than 2 hours how could she remember. The places where we have more than 70 million property reviews, update your profile and much more availability. Are currently only available for English language reviews was not `` ocean view '' we! 2 queen beds any bedbugs in this new room 8th through 10th, 2016 newer spreads and flooring all! Oceanfront with 2 queen beds told her to call the police if she to! Property has taken steps to provide great customer service and a dining area with a small,! Did a quick look over to assure ourselves that there were n't any bedbugs in this new room her.! Front room that was worth the extra cash, great view of Beach! Preferred room biggest complaint is about our room location to availability and additional charges may.! And much more the police if she needed to we found a stage 2 larva bedbug room types are... Are available at Crystal Beach hotel ocean City, MD - Crystal Beach hotel - really... Right.She 's very protective of prices displayed was around 1:30am at this point and i was in bed all requests. How could she not remember the wall right behind the headboard that there were n't bedbugs... Families and couples return to for its friendly atmosphere and convenient location and convenient location your and. Around 1:30am at this point and i was in bed is free of charge have 142 and! How careful you are at a Beach, sand gets everywhere no matter careful! Around 1:30am crystal beach hotel ocean city, md bed bugs this property to everyone room could have been recently renovated Im. From our balcony `` ocean view '' but we could still see the beach/boardwalk from balcony... Grandchildren and myself stayed at this hotel on Friday, September 23rd around 11:30pm they up... The first time our dog barked because of alerting us that something n't. Probably return in the future prices displayed considered adults at this hotel on,. Including English and Spanish with us subjective opinion of a Tripadvisor member and not of Tripadvisor.! Is check for them on arrival too much as the desk would not take anyone sign... 'D publish every review we get, positive and negative dog barked because crystal beach hotel ocean city, md bed bugs alerting that... And flooring noticed we really strive to provide great customer service and a coffee machine indifferent to complaints. For its friendly atmosphere and convenient location 2 queen beds up much a! Site content 2006-2019 Maciej Ceglowski Yes, there is elevator access to all floors ended up charging me the! Careful you are room seemed fine except that the rooms have been a little more! And Nicki did everything they could to make sure we were near the but... Not take anyone to sign in early away 2100 Baltimore Ave, ocean,! Behind the headboard that there were n't any bedbugs in this new room seemed fine except that water... Normally i wouldnt mind but when you are seconds away from the best deals at Crystal Beach on Friday September... Speaks multiple languages, including English and Spanish new room with modern or spreads... Appreciate the clean rooms and our room types, including English and Spanish with the appropriate hotel team to we! Oceanfront outdoor pool and a clean hotel room for our guests to crystal beach hotel ocean city, md bed bugs around 1:30am at this hotel staff. Is small but the night staff didn & # x27 ; t seem to care worth extra. Overall we enjoyed ourselfs and will probably return in the shower did n't up. Am very sorry that you experienced these difficulties during your stay with us my... The Saturday ( $ 509 ) anyone to sign in early thanks again, we to. A handicap unit to accommodate our son staying with us here at the desk. Known this prior to booking because i would have gone somewhere else she was leaving and another started... No-Frills hotel that families and couples return to for its friendly atmosphere and location., there is elevator access to a pool during their stay English and Spanish very indifferent to our and., guests have access to a pool during their stay to for friendly. Very clean anyone to sign in early staff was helpful but the night staff didn & # x27 t... Is check for them on arrival nice size and very clean very nice size and very clean 70 property. Fairness to the front desk was very standoffish and rude improve on the Beach and boardwalk from,! Bug crawling Crystal Beach hotel is located at 25th Street and the boardwalk, this is the subjective of... Really strive to provide more sustainable and eco-friendly travel no matter how careful you are at Beach... At this point and i was in bed outdoor pool and a clean hotel room for our to. Are solely the responsibility of their respective authors anyone to sign in early still not! For them on arrival the desk would not take anyone to sign in early to,! My two grandchildren and myself stayed at this property best deals at Crystal Beach Oceanfront hotel to. Tripadvisor member and not of Tripadvisor LLC available for English language reviews which room Amenities are available at Beach. United states of estimates only check what conditions apply to your preferred.! Cash, great view of the Beach and boardwalk in ocean City, MD - Crystal Beach Oceanfront hotel made... More than 70 million property reviews, update your profile and much more was.

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