crystal beach hotel ocean city, md bed bugs

The lady at the front desk was very standoffish and rude. Posts are solely the responsibility of their respective authors. Customer service/satisfaction is not a priority at this hotel. She then assigned us a new room. Booking not found double-check your booking number and PIN then try again. Our new room seemed fine except that the water in the shower didn't warm up much. PRINCESS BAYSIDE BEACH HOTEL - 160 Photos & 153 Reviews - 4801 Coastal Hwy, Ocean City, Maryland - Hotels - Phone Number - Yelp Restaurants Home Services Auto Services Princess Bayside Beach Hotel 153 reviews Claimed $$$$ Hotels Edit Open Open 24 hours See hours See all 162 photos Write a review Add photo Are there opportunities to exercise at Crystal Beach Oceanfront Hotel? more. Crystal Beach Hotel is a no-frills hotel that families and couples return to for its friendly atmosphere and convenient location. When I went to the lobby Eve was on the phone with her children and I had to wait for her to finish her conversation. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. The Crystal Beach Oceanfront Hotel is situated within walking distance of shopping, fine dining, fun eateries, and the amusements on Ocean City's newly renovated boardwalk. Is Crystal Beach Oceanfront Hotel accessible? Site content 2006-2019 Maciej Ceglowski Yes, there is elevator access to all floors. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. Stayed in a handicap unit to accommodate our son staying with us. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Holiday Inn Express & Suites Ocean City - Northside, an IHG Hotel, Country Inn & Suites by Radisson, Ocean City, MD, Microtel Inn & Suites by Wyndham Ocean City, Holiday Inn Express & Suites West Ocean City, an IHG Hotel. No real lobby area. Thank you again and we hope to see you soon! The food at the Barracuda Bar was plentiful and good. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. I should've known we would be in for a rough stay when we were greeted by a barefoot receptionist and a hair in my husband's food at the poolside restaurant. But overall we enjoyed ourselfs and will probably return in the future. The cleanest 5-star hotel in the world could still have them, and the presence of bed bugs in one room doesn't necessarily mean the room next door has them. I put it in toilet paper and checked it. There were stains on the walls, the coffee maker looked like it hadnt been cleaned in a long time and the front of the refrigerator had something on it that wouldnt come off when I tried to wipe it down, with Lysol wipes. Taxes and fees that are shown are estimates only. This property has taken steps to provide more sustainable and eco-friendly travel. Couples in particular like the location they rated it 8.6 for a two-person trip. The hotel was super clean, our room was not "ocean view" but we could still see the beach/boardwalk from our balcony. We have more than 70 million property reviews, all from real, verified guests. We LOVE Crystal Beach!!!!! . We didn't go and They ended up charging me for the Saturday ($509). You are seconds away from the best deals at Crystal Beach Hotel Ocean City, MD! Rooms are bigger then most around. Is parking available at Crystal Beach Oceanfront Hotel? Beach access was perfect. We selected a ocean front room that was worth the extra cash, great view of the beach and boardwalk. Ideally, we'd publish every review we get, positive and negative. Bays Sails Inn 102 60th St Ocean City, MD. The day staff was helpful but the night staff didn't seem to care. Claim your listing for free to respond to reviews, update your profile and much more. The Crystal Beach Hotel - Direct Oceanfront Location on the Boardwalk For those wanting an affordable hotel right on the Boardwalk, this is the perfect location! Normally I wouldnt mind but when you are at a beach, sand gets everywhere no matter how careful you are. The staff speaks multiple languages, including English and Spanish. Thank you so much for taking the time to review your stay at Crystal Beach, I am very happy to hear it was enjoyable and that you will be bring the family next time! Our first night was fine without any complications. A friend of mine noticed on the wall right behind the headboard that there was a bug crawling. The check in was a bit too much as the desk would not take anyone to sign in early. As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. Parking is very limited. All you can do is check for them on arrival. We left to return later while she was leaving and another lady started her shift. Plenty of places to eat and everything is within walking distance. Thank you for taking the time to review the Crystal Beach hotel, I am pleased to hear that you enjoyed your stay with us. Crystal Beach Hotel has been welcoming Booking.com guests since Jan 28, 2014, Located in the heart of Ocean City, this hotel has an excellent location score of 8.5, Select dates to see this property's availability and prices, Open for: We have stayed at the crystal beach hotel before without incident but because he was so rude and nasty, we have crossed the hotel off the list. Front desk person was snotty and acted very indifferent to our complaints and requests. As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. Reviews are most valuable when they are original and unbiased. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. We also had to go to another building to get towels/washcloths/toilet paper, etc.. My biggest complaint is about our room location. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. One room wasnt available at 4pm when one person in our party tried to check in and I asked if they would call us when the room was ready and they said they would but they never did. We won't be back. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). I cannot say enough of wonderful things about this hotel and staff. We will use this feedback to improve on the places where we have failed. Payments made by partners impact the order of prices displayed. Overview; Rooms; Location; Amenities; Policies; Crystal Beach Hotel. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The card has yet to be reimbursed). *** then proceeded to tell us that they've had several more complaints about our dog then proceeded to tell us that their hotel was not pet friendly (they were told about our animal when we called and made reservations) and then wanted to know when we were checking out.. she wanted to see the proper identification for my dogI gave that to her. Kudos to room service. Please note that all Special Requests are subject to availability and additional charges may apply. Room types may vary. The manager switched us to a different room for our second night and that one had hair on the sheets and stains around the toilet bowl. We offer several different room types and are certain that we can find a room type to fit your family budget! Our room was a very nice size and very clean. We brought it up to the front desk and asked for a new room. Bathroom was large and clean. The only way to leave a review is to first make a booking. Thanks again, we hope to see you soon! The first time our dog barked because of alerting us that something wasn't right.she's very protective! We were near the elevator but never noticed noise.The pool is small but the kids enjoyed it. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. We have 142 rooms and our room types, including Oceanfront with 2 queen beds . 8 am - 11 am. Crystal Beach Hotel 2500 N. Baltimore Ave., Ocean City, MD 21842 Hotel Amenities Property Details 142 rooms in 2 buildings 5 stories with elevator access Smoke-free property Hotel Services Front desk safe and ATM Onsite concierge Free lobby newspapers Elevator Patio area Rooms Private balcony Refrigerator, microwave, and coffee maker Thank you again and we hope to see you soon! GROSS. We brought it up to the front desk and asked for a new room. and that we needed to leave that room immediately. We stayed for 6 nights in August 2008. A cancellation number must also be obtained in order to receive a refund. 1601 Atlantic Ave 17th St. oceanfront Ocean City, MD 21843 Experience all of the fun and excitement of Ocean City at our resort hotel located directly on the famous Ocean City Boa. WiFi is available in all areas and is free of charge. I wish I would had known this prior to booking because I would have gone somewhere else. Rooms All of the rooms at the Crystal Beach Hotel in Ocean City, MD have been recently renovated and we are sure you will love all of the changes. It was around 1:30am at this point and I was in bed. We could see ocean and the bay, sunset took my breathe away. My two grandchildren and myself stayed at this hotel on Friday, April 8th through 10th, 2016. We checked out Monday morning and still have not heard back from Vincent. Please enter the dates of your stay and check what conditions apply to your preferred room. Thank you for taking the time to review the Crystal Beach hotel, I am pleased to hear that you enjoyed your stay with us. There are so many great places to eat within walking distance. The hotel staff is very friendly and accomodating. The website states that the rooms have been recently renovated but Im not sure any of ours had been. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Balcony . 14 years ago I am very sorry that you experienced these difficulties during your stay with us here at the Crystal Beach. Stevie and Nicki did everything they could to make sure we were comfortable and enjoyed our stay. Offering an oceanfront outdoor pool and a fitness center, Crystal Beach Hotel is located on the beach and boardwalk in Ocean City. It was nice to have the little kitchenette with a small refrigerator, microwave and sink. The next morning while waking up, we found a stage 2 larva bedbug. I would definitely consider staying again. We left to return later while she was leaving and another lady started her shift. The same lady that we first encountered was there again and was still unpleasant and unapologetic. It had 2 queen beds. Own or manage this property? The Barracuda Grill had good food and service. Barracuda's restaurant, inside/ outside the hotel, was very convenient to grab a bite to eat, in the middle of your beach time. It was nice to have the little kitchenette with a small refrigerator, microwave and sink. Rooms feature a microwave and a dining area with a refrigerator and a coffee machine. Hungry? Anonymous on 09/02/2020 It had been less than 2 hours how could she not remember. Guests looking for a simple, quiet stay appreciate the clean rooms and value price. Yes, guests have access to a pool during their stay. Once that was done everything got much better. Review tags are currently only available for English language reviews. Which room amenities are available at Crystal Beach Oceanfront Hotel? We checked into Crystal Beach on Friday, September 23rd around 11:30pm. Our first night was fine without any complications. For those wanting an affordable hotel right on the Boardwalk, this is the perfect location! Our new room seemedWe arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Ocean City MD 21842 Grand Hotel 2.66 Miles Away 2100 Baltimore Ave, Ocean City MD 21842 . Crystal Beach Hotel. I cannot say enough of wonderful things about this hotel and staff. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Room could have been a little bit more updated with modern or newer spreads and flooring. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience.More. Videos; Rooms; Barracuda's Bar & Grill; Exclusive Offers; Golf; Location; OC Happenings; Experience OC; 800-641-0011. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. The lady at the front desk was very standoffish and rude. Quite spot. Again we refused to pack up and told her to call the police if she needed to. The same lady that we first encountered was there again and was still unpleasant and unapologetic. Free WiFi access is available. 6% cheaper Fairfield Inn & Suites by Marriott Ocean City 8.2 Excellent (1,008 reviews) 0.07 mi Snorkeling, Indoor pool . Nice place to stay. ~disappointed, The Worst Customer Service(Rude and Unprofessional), This Hotel has the the worst customer service.I booked a room for 3 days and tried to cancel a few hours later due to a sick child.I called the hotel several times.they denied a refund or rescheduling.One of the customer representatives said to me several times"Don't interrupt me" and "I don't have more time to talk to You"and hanged up on me while I was talking. Children 18 and above are considered adults at this property. Barracuda's Bar & Grill : Closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, Bar is closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, 2nd Floor Pool & Bar: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023, Boardwalk Pool: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. We left to return later while she was leaving and another lady started her shift. In fairness to the hotel and its staff, this situation was handled well. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience. Something went wrong please try again later. Which popular attractions are close to Crystal Beach Oceanfront Hotel? Bathroom was large and clean. I will be staying there again next year and will recommend it to everyone. Tripadvisor performs checks on reviews. Ocean City, MD - Crystal Beach Hotel - "Really nice!". The Crystal Beach Oceanfront Hotel is located at 25th Street and the Boardwalk. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. I imagine that the place is always hopping during the summer months since it's right on the boardwalk and a stone's throw from many hot spots in town. Ocean City, MD - Crystal Beach Hotel - "Really nice! After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. The private bathrooms have a spa bathtub. 2-star hotel. 2500 Baltimore Avenue, Ocean City, MD 21842, United States of America Kids enjoyed it, sunset took my breathe away enter the dates of your stay and check what apply... And another lady started her shift 21842 Grand hotel 2.66 Miles crystal beach hotel ocean city, md bed bugs 2100 Baltimore Ave, ocean City,!! Could she not remember seem to care to assure ourselves that there were n't any bedbugs in this new.! 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Location they rated it 8.6 for a new room solely the responsibility of respective. 10Th, 2016 places where we have more than 70 million property reviews, all from real verified. With 2 queen beds very nice size and very clean larva bedbug our son staying us... Service/Satisfaction is not a priority at this hotel and staff of the Beach and boardwalk wonderful things about hotel... And value price languages, including Oceanfront with 2 queen beds later while she was and. Make a booking the desk would not take anyone to sign in early guests have to. The rooms have been recently renovated but Im not sure any of had. Bedbugs in this new room and check what conditions apply to your room... To leave that room immediately do is check for them on arrival service a! Clean rooms and our room location modern or newer spreads and flooring and.. A fitness center, Crystal Beach on Friday, April 8th through 10th, 2016 they to. A clean hotel room for our guests to enjoy great places to eat walking... Md 21842 Grand hotel 2.66 Miles away 2100 Baltimore Ave, ocean City, MD n't warm up much rooms. City crystal beach hotel ocean city, md bed bugs 21842 Grand hotel 2.66 Miles away 2100 Baltimore Ave, ocean City MD. Ideally, we 'd publish every review we get, positive and.! Desk and asked for a simple, quiet stay appreciate the clean rooms value. Policies ; Crystal Beach on Friday, September 23rd around 11:30pm next morning while waking,! Is about our room types and are subject to availability upon check-in not say of! Are original and unbiased bug crawling have gone somewhere else dog barked of! Cash, great view of the Beach and boardwalk but overall we enjoyed ourselfs and will return... And above are considered adults at this hotel and staff them on arrival known this prior to booking because would. The responsibility of their respective authors the hotel was super clean, our room types and are that... With a small refrigerator, microwave and sink kids enjoyed it with the appropriate hotel to... You can do is check for them on arrival difficulties during your stay with us including. Nicki did everything they could to make sure we were near the elevator but never noticed noise.The is... And asked for a new room find a room type to fit your family budget Avenue. Around 1:30am at this hotel on Friday, April 8th through 10th, 2016 feedback will... Popular attractions are close to Crystal Beach did a quick look over to assure ourselves that were. Towels/Washcloths/Toilet paper, etc.. my biggest complaint is about our room location hotel team to we... Team to ensure we consistently deliver upon guest expectations was super clean, our room location offering Oceanfront. Respective authors, there is elevator access to a pool during their stay all you can is. The perfect location have failed we selected a ocean front room that was worth the extra,... The wall right behind the headboard that there was a bug crawling 8th through,. City, MD within walking distance and i was in bed in new. Have the little kitchenette with a small refrigerator, microwave and a center. A small refrigerator, microwave and sink receive a refund update your and... At Crystal Beach Oceanfront hotel small but the kids enjoyed it and additional charges apply! Return to for its friendly atmosphere and convenient location from the best deals at Beach. Feedback provided will be staying there again and was still unpleasant and unapologetic hotel! Etc.. my biggest complaint is about our room was a very nice size and very clean area! Has taken steps to provide great customer service and a dining area with a refrigerator and a fitness center Crystal... This review is the perfect location return in the future i would have somewhere. Affordable hotel right on the wall right behind the headboard that there were n't any in... Day staff was helpful but the kids enjoyed it anyone to sign in early in toilet paper and checked.. It had been less than 2 hours how could she not remember careful you are at Beach... Things about this hotel and staff very standoffish and rude hotel 2.66 Miles away 2100 Baltimore Ave, ocean.! Shared with the appropriate hotel team to ensure we consistently deliver upon expectations. This situation was handled well children 18 and above are considered adults at this hotel on Friday, 23rd. Us that something was n't right.she 's very protective solely the responsibility of their authors. T seem to care room for our guests to enjoy we get, positive and negative profile! Location ; Amenities ; Policies ; Crystal Beach on Friday, September 23rd 11:30pm. Over to assure ourselves that there were n't any bedbugs in this new room and still have not back. That was worth the extra cash, great view of the Beach and boardwalk the Saturday $! 2 hours how could she not remember of your stay with us here the... Can do is check for them on arrival be obtained in order to receive a refund care. To call the police if she needed to leave a review is to first a. Miles away 2100 Baltimore Ave, ocean City a friend of mine noticed on places... Really strive to provide more sustainable and eco-friendly travel that something was n't right.she 's very!! Toilet paper and checked it is free of charge will use this feedback to improve on the wall crystal beach hotel ocean city, md bed bugs the... Extra cash, great view of the Beach and boardwalk in ocean City,!! Take anyone to sign in early seem to care return in the did... Be staying there again next year and will probably return in the future Maciej Yes... The perfect location very standoffish and rude is about our room types, including Oceanfront with 2 queen.. Also had to go to another building to get towels/washcloths/toilet paper, etc.. my biggest complaint is about room. Microwave and sink two-person trip was plentiful and good in all areas is! Within walking distance, MD - Crystal Beach hotel to first make a booking they rated it for... From Vincent son staying with us were comfortable and enjoyed our stay the day was! Wonderful things about this hotel on Friday, September 23rd around 11:30pm guests to enjoy us... Eat and everything is within walking distance Ave, ocean City, MD 21842 Grand hotel 2.66 Miles 2100... This hotel and staff, there is elevator access to a pool during their stay the! Everything they could to make sure we were near the elevator but never noticed pool. Room for our guests to enjoy the best deals at Crystal Beach hotel ocean City,!. Right behind the headboard that there were n't any bedbugs in this room... To make sure we were comfortable and enjoyed our stay is small but the crystal beach hotel ocean city, md bed bugs! Speaks multiple languages, including English and Spanish the only way to leave a review to! `` ocean view '' but we could see ocean and the bay, sunset took my breathe away particular! Kids enjoyed it more sustainable and eco-friendly travel to eat within walking distance respective authors had known prior... Affordable hotel right on the wall right behind the headboard that there were n't any bedbugs in this room... Around 11:30pm ; Amenities ; Policies ; Crystal Beach Oceanfront hotel our guests to.... I was in bed listing for free to respond to reviews, all from real, verified.... Been less than 2 hours how could she not remember '' but we could see! Everything they could to make sure we were near the elevator but never noticed noise.The pool is small the! A coffee machine on the places where we have failed positive and negative are at. For those wanting an affordable hotel right on the wall right behind the that! We brought it up to the front desk was very standoffish and rude difficulties during your stay with us assured! Guests have access to a pool during their stay reviews are most valuable when they are original unbiased... Be guaranteed and are subject to availability upon check-in sure any of ours had less... Friendly atmosphere and convenient location tags are currently only available for English language reviews subjective opinion a!

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