. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE COMPANY, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS ARE NOT LIABLE TO YOU UNDER ANY THEORY OF LIABILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU THROUGH YOUR USE OF THE APPLICATION, INCLUDING ANY LOSS OF DATA OR DAMAGE TO YOUR MOBILE DEVICE, WHETHER OR NOT THE COMPANY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. As they initially power on, the Studio X50 and TC8 should automatically pair. To get started with setting up your Poly Studio X50 Video Bar and TC8, first verify that you have all of the necessary parts and equipment to install the device. Waiting is sometimes a solution. Password: In the password field, you will need to erase existing password info that is in that field and then type: admin & the last 6 digits of the MAC address from the label on the bottom of the X25 . In this case, one press of this button will change the Keypad output to capital letters (A->a1). Poly Studio X50; Poly Studio X70; G7500 Video Conferencing System. These laws include restrictions on destinations, end users, and end use. Please refer to the information provided by Poly in the materials received at the time of purchase. If you are adding more than one rooms, click. Obtaining Warranty Support in Another Country. This is paired with a Poly Studio X50. Poly Studio X30 is an all-in-one video bar ideal for small conference rooms and huddle rooms. If you have difficulties pulling up the TC8s IP address, you can also find the X50s IP address the same way. The X50 and X30 can be paired to a standard Zoom Room that you would pay a PC, IOS, or Android device. Once the X50 or X30 boots it will show an IP address on screen. Open a browser and enter your Poly X30 or Poly X50 IP address in the URL bar. In this article we will walk you through how to set up the Poly Studio X50 and TC8 Touch Controller as a Microsoft Teams Room System. Scan the QR code displayed on the monitor with your mobile device. Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and Consumer Act or the New Zealand Consumer Guarantees Act. Hi Disler, I remember that I had this also the first time when I connected the Trio to Lens.I have performed a factory reset on the device and started over again.Using the same password for admin on both sites (device and Lens), the first time i was using the default on the device. You agree to comply fully with all laws and regulations of the United States and other countries (Export Laws) to assure that neither the Software, nor any direct products thereof are (1) exported, directly or indirectly, in violation of Export Laws, or (2) are used for any purpose prohibited by Export Laws, including, without limitation, nuclear, chemical, or biological weapons proliferation. You can find our knowledge base articles, ask a question, receive service over the Internet or speak directly to a representative via www.poly.com/support/. If your system uses a TC8 device, Poly strongly recommends updating your system to 3.1.0. This product is very suitable for groups up to 6 persons. Click General Settings > Device Management. Verify that the audio and video look and sound correct. Configure a new Zoom Room for each X50 or X30 you are installing. Additional Poly office locations and contacts can be found at www.poly.com or in Australia by calling (toll free) 1-800-725-598. By default, Poly Studio enables the Group Framing and Speaker-Tracking function, which provides hands-free experience except for basic buttons like volume, mute, answer, and hang-up. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS. Polycom default username and password (Web Administrator Setting) Dear Polycom, Polycom device for Video Conference already installed in my office. UnfortunatelyI have made no notes of this event. The device should reboot. After you plug in the power cable to an active outlet, the devices should begin to boot up. For more information about installing, configuring, and, administering Poly/Polycom products or services, go to, Plantronics, Inc. (Poly formerly Plantronics and Polycom), 2019 Plantronics, Inc. All rights reserved. This usually begins with 0004 or 6416, and it can be found on a barcode on the back of the phone. THE MAXIMUM LIABILITY OF POLY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF THAT PRODUCT OR ANY COMPONENT OR PART THAT MALFUNCTION IN CONDITIONS OF NORMAL USE. Each press of the key will enter the letter assigned to that specific key. What is the default username and password for the Polycom Touch Control panel? The dated sales receipt showing the date of purchase is the proof of purchase. 9) Limited life consumable components and accessories, that are subject to normal wear and tear, such as cases, cradles, protective coatings, headbands and ear tips, (unless they are found to be non-functional or broken upon purchase of product). The default password is the last 6 digits of your device's Serial Number. You have successfully set up your Poly Studio X50 and TC8 as a Microsoft Teams Room. To the maximum extent permitted by law, you agree to defend, indemnify and hold harmless The Company, its affiliates and their respective directors, officers, employees and agents from and against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable attorneys fees) arising out of or accruing from your use of the Application, including your downloading, installation, or use of the Application, or your violation of these Terms and Conditions. Warranty Policy for Australia and New Zealand. 1.Find the MAC address (serial number) of the phone you wish to reset, and note it down. You may terminate these Terms and Conditions at any time by permanently deleting the Application from your mobile device in its entirety. In the system web interface, go to Audio/Video > Audio > Audio Input. Poly's obligation under this Limited Warranty to repair or replace products that manifest a defect in materials or workmanship ceases upon the expiration of the Warranty Period. Poly G7500, Poly Studio X50, and Poly Studio X30 Getting Help For more information about installing, configuring, and administering Poly/Polycom products or services, go to . Don't forget to hit the like button and subscribe to get notified for our next videos.Follow us:YouTube - https://bit.ly/3nwMRktLinkedIn - https://bit.ly/2XjXD2VFacebook - https://bit.ly/3kam1MY#poly, #StudioX50, #X50troubleshooting, #collaborationresolved, #resolve, #techtips, #troubleshooting, #polycom, #studioxseries, #2200-85970-001 You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. Follow the on-screen instructions and sign in using the Microsoft Teams account for the Microsoft Teams Room. You know the answer? THIS LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY. If you are used to setting up older Poly video conferencing hardware for zoom the steps have changed. On the TC8 Tablet Login to your Zoom Account. Poly | Video Conferencing, Conference Phones & Headsets | Poly . An example of data being processed may be a unique identifier stored in a cookie. Change the provider to Microsoft Teams and save. You will be prompted to restart. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If an Appspace on-premises server is used, ensure the server time is automatically retrieved by an NTP server. Please contact your point of purchase for more details. Change the Video Provider bar to Zoom Rooms. Find the phones MAC address. You can onboard (add) a video that is shipped with software version 3.2 or later with the following procedure. If the default Polycom password of 456 does not work, or if someone has changed the admin password on the phone, please do the following: Find and write down the MAC address (serial number) of the phone you want to reset. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL POLY BE LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. Partner mode (101 pages) . Any claim under this Limited Warranty is subject to you notifying Poly or your point of purchase of the alleged defect within a reasonable time of it having come to your attention and in any event no later than before the expiry of the Warranty Period. The Poly Studio X series was engineered for collaboration. Note: This procedure currently applies to G7500, Studio X30, Studio X50, and Studio X70. Type in the phones MAC address. I am trying to set up a C60 to control a Studio X50 but I cannot sign in as administrator. To search for Poly Studio X50 specific support info, click, Poly Studio X50 Display Mounting Kit Setup Sheet, Poly Studio X50 NR (No Radio) Setup Sheet, Zoom Smart Gallery on Poly VideoOS Systems Best Practices Guide, Poly Partner Mode Administrator Guide (HTML), Poly Video Mode Administrator Guide (HTML), Poly VideoOS Configuration Parameter Reference Guide (HTML), Poly VideoOS Miracast Performance Technical Reference, Quick Tips for Poly Studio X50 and Studio X30 in Microsoft Teams Mode, Poly G7500 and Poly Studio X Family Encryption Reference Guide 3.7.0, Poly G7500 and Poly Studio X Family Privacy Guide 3.7.0, Poly Studio X Family Safety and Regulatory Notices 3.7.0, Poly VideoOS and TC8 Certificates Update 3.7.0, Poly VideoOS Offer of Source for Open Source Software 3.12.0, https://partners.poly.com/English/directory/. Poly, the propeller. We and our partners use cookies to Store and/or access information on a device. I have asked the PIC that installed the Polycom, he said . In the unlikely event that your Poly product has recurring failures or Poly is unable to repair or replace the Poly product, Poly will provide you with a replacement Poly product that is selected by Poly and is the same or similar in performance. Note. Polycom device for Video Conference already installed in my office. Poly Studio X-series device mode does not work properly when connected to ClickShare . No warranty is made that any software provided by Poly will meet your requirements or will work in combination with any hardware or applications software products provided by third parties, that the operation of the software will be uninterrupted or error free, or that defects in the software will be corrected. There are two typing modes on VVX models: Allow the phone to boot normally. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Apex Digital Solutions, Inc. 248-270-9670 hello@apexdigital.com 1000 Town Center, Suite 200 Southfield, MI 48075, Apex Digital Solutions, Inc 1999-2020 | Microsoft Gold Partner |, Cocktails and Conversation with Apex and 8x8. Poly VideoOS Software 3.10 (DODIN APL Approved), Poly VideoOS Software 3.7.1 (DODIN APL Approved), Poly VideoOS Software 3.3.2 (DODIN APL Approved), Poly VideoOS Software 3.1.2 (DODIN APL Approved). Experience full board-room quality stereo audio, advanced camera capabilities, dual monitor support and wireless content sharing that you can fling your content onto in seconds, all in one sleek bar. Warranty service response times are always subject to change due to local conditions (including, without limitation, availability of parts and materials and a Poly authorized service provider). By downloading or using the Software, you are agreeing to the foregoing and you are representing and warranting that you are not located in, under the control of, or a national or resident of any such country or on any such list, and that you acknowledge you are responsible to obtain any necessary U.S. government authorization to ensure compliance with U.S. law. Post answer. Your application may use different terms or Special but okey. Username: admin. **Welcome to our Resolve Tech Tips Video Series**Today we will be explaining all the options to factory reset the Poly Studio X50 part 2200-85970-001-Option 1: Factory reset from the Web interface 00:31-Option 2:Factory reset with the pinhole method 03:00-Option 3:Factory reset from the on-screen display (TC8 part 2200-30760-001) 05:18***Please note that this video also applies for all these Poly Studio X50 units:BASE UNIT:-X50 with TC8 Controller 2200-86270-001TEAMS PRESET UNIT:-X50 Base Unit 6230-86760-001 -X50 with Bluetooth Remote 6230-86765-001 -X50 with TC8 Controller 6230-86770-001 ZOOM PRESET UNIT: -X50 Base Unit 6230-86500-001 -X50 with TC8 Controller 6230-86510-001 STARLEAF PRESET UNIT:-X50 with TC8 Controller 6230-86875-001 GO TO ROOM PRESET UNIT:-X50 with TC8 Controller 6230-86915-001 RING CENTRAL PRESET UNIT:-X50 with TC8 Controller 6230-86965-001 DIALPAD PRESET UNIT:-X50 Base Unit 6230-87428-001 -X50 with TC8 Controller 6230-87280-001Resolve Collaboration Service is the second largest Poly re-seller in Canada and has been a Poly Partner for well over 10 years.Visit our website and eCommerce at https://www.resolvecollaboration.comBook a free consult with one of our Experts ! 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